Malaysia Job Openings

SK MAGIC RETAILS MALAYSIA SDN BHD

Customer Care Agent

Ampang

October 31, 2024

Job Highlights
  • Performance driven organization
  • Competitive salary and benefits package
  • Nearby public transport
Job Description
We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
  • Handle calls and email enquiries.
  • Record all call information.
  • Provide proper advise to caller by explaining procedures & providing information.
  • Coordinate with working partners to assist caller when needed.
  • Follow up promptly and / or escalate cases to supervisor.
Requirements:
  • Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia.
  • Previous experience in a customer support role (Inbound & Outbound call)
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively
Job Type: Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,500.00 per month
Schedule:
  • Monday to Friday
Application Question(s):
  • What are your expected salary ?
  • How long is your notice period?
Education:
  • STM/STPM (Preferred)
Experience:
  • Call Center: 1 year (Preferred)
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