Malaysia Job Openings

Across Asia Assist (M) Sdn Bhd

Customer Care Representative

Petaling Jaya

FULL TIME

October 16, 2024

Greeting from Across Asia Assist !
We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide.
Job Purpose:
With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools, and resources needed to manage the needs of your customer base.
Job Responsibilities:
  • To manage customer’s request via phone, email and various digital platforms. This includes but not limited to providing information on general enquiries, policy benefits, claims related enquiries, travelling inconvenience, and any other enquiries
  • Responsible to plan, coordinate and deliver the service according to the standard operating procedure
  • To ensure continuation and completion of service delivery within the agreed turn-around-time
  • Document all call information and coordination arrangement into the case management system
  • To liaise effectively with other members of the call centre, other departments and business partners to resolve enquiries/requests, where applicable
  • To participate in training as to ensure continuous enhancement of skills and knowledge to deliver service quality
  • To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/other requirements
Job Requirements
  • Passion for excellence with respect to treating and caring for customers
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Strong communication and listening skills
  • Able to handle, manage customer complaints and stressful situations appropriately
  • Has a pleasant, patient and friendly attitude
  • Willingness to work on a flexible schedule and on shifts
  • Proficient in both spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other languages will be an added advantage
  • Salary range: Rm2,500 - Rm4,000 per month
  • Rotational shift
  • Happy workplace (Team work)
  • Experience in the travel and medical assistance industry will be an added advantage
Job Type: Full-time
Pay: RM2,500.00 - RM4,000.00 per month
Schedule:
  • Rotational shift
Ability to commute/relocate:
  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
  • Customer service: 1 year (Preferred)
Language:
  • English (Required)
Location:
  • Petaling Jaya (Preferred)
New Job Alerts
Wildlife Conservation And Science (Malaysia) Bhd.

Senior Counter Wildlife Trafficking Officer

Rompin

FULL TIME

November 10, 2024

View Job Description
Pusat Tuisyen Sri Akademik

Homework Tutor (通晓巫,中,英)

Ipoh

FULL TIME & PART TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

INDIVIDUAL GIVING ASSISTANT MANAGER

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
SUSHI KING SDN BHD

Assistant Restaurant Manager (Sushi King Cenang Mall Langkawi)

Kuah

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

Partnerships & Grants - Penolong Pengurus / Pegawai Kanan

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

PEMBANTU PERUBATAN AMBULANS

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
Govean malaysia

Pembantu Jualan (Kemasukkan Segera)

Seremban

FULL TIME

November 10, 2024

View Job Description
KHATAM FESTIVE APPAREL SDN BHD

Retail Assistant - Khatam Sunway Pyramid (Part Time)

PART TIME

November 10, 2024

View Job Description
Looking for similar job?
TGV Cinemas Sdn Bhd

CUSTOMER RELATIONS OFFICER ( CINEMA CREW ) - AEON MALL TAIPING

Taiping

PART TIME

October 9, 2024

View Job Description
LOGISTEED Malaysia Sdn. Bhd.

MARKETING EXECUTIVE (CUSTOMER SERVICE)

Bangi

FULL TIME

October 10, 2024

View Job Description
Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd

Customer Service Mandarin Speaker

Subang Jaya

FULL TIME

October 10, 2024

View Job Description
ArchPrint Owned by Rima Venture Group Sdn. Bhd.

WALK-IN Customer Service (Printing Related)

Cyberjaya

FULL TIME

October 10, 2024

View Job Description
Watson's Personal Care Stores Sdn Bhd

Senior Customer Assistant @ Watsons SS2, Petaling Jaya]

Petaling Jaya

FULL TIME

October 10, 2024

View Job Description
Pride Professional Sdn Bhd

Air Import Customer Service Specialist

FULL TIME

October 9, 2024

View Job Description
See What’s New: Across Asia Assist (M) Sdn Bhd Job Opportunities
Across Asia Assist (M) Sdn Bhd

Junior Customer Service - Hiring Now!

Petaling Jaya

FULL TIME

October 10, 2024

View Job Description
View More Jobs by Across Asia Assist (M) Sdn Bhd
New Job Alerts
Wildlife Conservation And Science (Malaysia) Bhd.

Senior Counter Wildlife Trafficking Officer

Rompin

FULL TIME

November 10, 2024

View Job Description
Pusat Tuisyen Sri Akademik

Homework Tutor (通晓巫,中,英)

Ipoh

FULL TIME & PART TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

INDIVIDUAL GIVING ASSISTANT MANAGER

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
SUSHI KING SDN BHD

Assistant Restaurant Manager (Sushi King Cenang Mall Langkawi)

Kuah

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

Partnerships & Grants - Penolong Pengurus / Pegawai Kanan

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

PEMBANTU PERUBATAN AMBULANS

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
Govean malaysia

Pembantu Jualan (Kemasukkan Segera)

Seremban

FULL TIME

November 10, 2024

View Job Description
KHATAM FESTIVE APPAREL SDN BHD

Retail Assistant - Khatam Sunway Pyramid (Part Time)

PART TIME

November 10, 2024

View Job Description