Malaysia Job Openings

Job Majestic Sdn. Bhd.

Customer Service

FULL TIME

October 27, 2024

Benefits : Hostel / Accommodation Provided, Employee Discounts Benefits, Free Parking, Company Trip, EPF & Socso, Annual Leave, Bonus, Career Progression / Advancement
Responsibility
  • Deliver excellent customer service through answering incoming customer inquiries via phone, email, or chat (What Apps, We Chat & etc) in a professional and timely manner on all OTA.
  • Manage and maintain guest accounts, including updating contact information and processing payments.
  • Provide accurate and up-to-date information about products and services to guests.
  • Perform office-based administrative duties when require.
  • Coordinate cleaning / laundry / maintenance with cleaner, maintenance & other team members.
  • Handle and resolve guest requests/issues and ensuring prompt action.
  • Maintaining a positive, empathetic, and professional attitude towards guests at all times
Benefits
  • Access to all the facility for you and families: infinity pool, gym, sky garden and etc.
  • Special discount for all the staycation and Co-living properties.
  • Fun & cozy workplace & colleagues.
  • Remuneration Packages: Basic + Allowance + KPI Incentive
  • Additional Benefits
  • Training Provided,Allowance Provided,Staff Activities
Requirements :
  • Interpersonal and customer service skills to ensure positive interactions with customers
  • Analytical and problem-solving skills to diagnose problems and recommend effective solutions
  • Multitasking and organizational skills to work on multiple issues at one time
  • Active listening and communication skills to handle patrons who may be upset
  • Time-management skills to respond to customer emails, calls and web chat messages promptly
  • Teamwork skills to collaborate with representatives and coworkers in other departments
  • Ability to remain upright and stationary for long periods during a shift
  • Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs
  • Proficiency in speak, read & write of Bahasa Malaysia & English. Other language such as Mandarin and etc shall be added advantages.
  • Fresh Graduates are welcome to apply.
  • Able to work on weekends and public holidays. Off day on weekday.
  • Working hour: Rotation
Job Types: Full-time, Fresh graduate
Pay: RM1,800.00 - RM2,800.00 per month
Schedule:
  • Rotational shift
Supplemental Pay:
  • Yearly bonus
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