CUSTOMER SERVICE
A Customer Service Specialist role with CRM expertise is a great choice! This position could focus on managing client relationships through CRM systems, sending event updates, and building effective follow-up strategies to nurture client interest. The role could also involve refining communication techniques and using data insights to tailor interactions, making it a key position for customer engagement and retention.
Key Responsibilities:
Customer Service:

• Address customer inquiries and complaints via phone, email, or in-person.
• Provide accurate information about products, services, and company policies.
• Assist customers with their needs and ensure their satisfaction.
• Record and relay messages to appropriate personnel.
• Follow up on customer interactions and resolve issues promptly.

CRM Management

• Oversee the CRM system to ensure accurate and up-to-date customer information.
• Segment clients based on their interests, needs, and interaction history to tailor outreach.
• Track customer interactions and maintain detailed records of communication.

Email and Event Communication

• Prepare and schedule email announcements for upcoming events, property launches, and updates.
• Design and manage automated email sequences to keep clients engaged and informed.
• Analyze email engagement data to improve content, targeting, and timing of communication.

Client Follow-Up & Engagement

• Develop and implement follow-up strategies to nurture leads and engage clients until they show interest.
• Create customized follow-up plans based on client preferences and responses.
• Maintain ongoing communication with clients, responding to inquiries and providing support.

Customer Relationship Building

• Foster strong relationships by understanding client needs and offering tailored solutions.
• Conduct satisfaction follow-ups to gather feedback and improve the client experience.
• Resolve customer issues promptly and efficiently, providing exceptional service throughout.

Collaboration with Sales & Marketing Teams

• Work closely with the sales team to support lead conversion and share insights from customer interactions.
• Coordinate with the marketing team on campaigns, ensuring consistent messaging and timing for outreach.
• Provide feedback on client responses and trends to help shape future campaigns and events.

Data Tracking and Reporting

• Monitor and analyze CRM data to identify trends, high-potential leads, and areas for improvement.
• Generate regular reports on customer engagement and follow-up outcomes.
• Use data insights to optimize customer interaction strategies and improve engagement rates.

Continuous Improvement & Training

• Stay updated on CRM system improvements and industry best practices in customer service.
• Develop and document best practices for client engagement and follow-up.
• Train team members on CRM usage and effective customer engagement techniques.

Qualifications:

• Proficiency with CRM systems and email marketing tools.
• Strong communication skills and experience in customer service.
• Ability to analyze data and generate insights to improve client engagement.
• Detail-oriented and organized with a proactive approach to customer service.
• Previous experience in real estate, property management, or a related field is a plus.

Skills: Customer-focused mindset, attention to detail, time management, and teamwork.
Interested candidates should submit their resume and a cover letter outlining their relevant experience to https://wa.link/ackp9j. Please include "Customer Service Application" in the subject line.
PROPNEX MALAYSIA CHERAS wants you to be part of us! We look forward to welcoming a dedicated and proactive individual to our dynamic real estate team.
Job Type: Full-time
Pay: RM2,000.00 - RM2,600.00 per month
Experience:

• Administrative: 1 year (Required)
• Customer service: 2 years (Required)

Language:

• and Write Chinese (Required)