Apply for Customer Service Associate Role at Lalamove Malaysia

Malaysia Job Openings

Lalamove Malaysia

Customer Service Associate

Petaling Jaya

FULL TIME

October 28, 2024

We are building a world class Customer Services team. The Customer Service Associate role is one of the most important positions in our company because you have the highest touch points with our users and drivers! As our Lalamove ambassador, whether our clients or drivers have a positive experience depends on you!
Does providing problem-solving resources, and keeping your customers happy bring satisfaction to you? Join the team at Lalamove and experience first hand, the thrill of disrupting the logistics industry all while providing excellent customer service. This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.
Think you are up for it? Apply now!
What you’ll do

Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner.
Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction.
Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate.
Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.

What we seek

A go-getter, and problem solver mindset to proactively customize solution for each customer needs
Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations
Good written and verbal communication skills to communicate accurately within our customers
Ability to multitask, prioritize, and manage time effectively
Willingness to work weekends, early mornings, late nights, and occasional holidays
Trilingual; Mandarin, English & Bahasa Malaysia - would be an added advantage

What you’ll need

Bachelor's degree or other college experience preferred
Minimum of 1 year experience in service, customer support, food & beverage, retail or other high volume ecommerce platforms

Job Type: Full-time
Pay: RM3,000.00 per month
Benefits:

Health insurance

Schedule:

Rotational shift

Expected Start Date: 11/12/2024

We regret to inform you that this job opportunity is no longer available as it has expired

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