Job Vacancy | Customer Service Cum Admin Assistant
Top Electrical Sdn Bhd (Brand: Electrova Malaysia)
Location: Taman Perindustrian Air Hitam, Klang, Selangor
Shift: Rotational Shift for weekend and campaign day.
Salary: RM1,700 - RM2,500
We are seeking a motivated and customer-oriented individual to join our team as a Customer Service cum Admin Assistant. In this dual-role position, you will be responsible for providing exceptional customer support while assisting with administrative tasks to ensure smooth operations.
Job Description
1. Customer Interaction: Respond to customer inquiries and provide timely, accurate information via chat and other communication channels.
2. Order Management: Process and print customer orders, ensuring accuracy and timely fulfillment. Maintain an organized system for managing orders and related documents.
3. Complaint Resolution: Handle customer complaints and issues with empathy and professionalism, working towards satisfactory resolutions.
4. Order Tracking: Keep customers informed about their order status, including shipping and delivery information. Follow up on pending orders and communicate any delays.
5. Collaboration: Work closely with the fulfillment and logistics teams to ensure seamless order processing and customer satisfaction.
6. Administrative Support: Assist with basic administrative tasks, such as data entry, updating customer records, and maintaining filing systems.
7. Returns and Exchanges: Manage customer requests for returns or exchanges, ensuring proper documentation and follow-up.
8. Feedback Collection: Gather customer feedback to help improve products and services. Report recurring issues to management for further action.
Qualification
1. High school diploma or equivalent. Additional education or certifications in customer service or administration is a plus.
2. Previous experience in customer service or a related field preferred.
3. Excellent communication skills, both written and verbal.
4. Strong problem-solving skills and ability to handle challenging situations with professionalism.
5. Proficient in using computer systems and software, including chat platforms and order management systems.
6. Detail-oriented with strong organizational skills and the ability to multitask.
Job Types: Full-time, Fresh graduate
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:

• Maternity leave

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Performance bonus
• Yearly bonus