Malaysia Job Openings

SNS Network (M) Sdn Bhd

Customer Service cum Admin Executive

Petaling Jaya

FULL TIME

October 23, 2024

Responsibilities:
  • To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
  • Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
  • Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
  • To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
  • Striving to achieve and maintain overall performance adhering to SLA.
  • To undertake any ad-hoc assignments as and when required.
Requirements:
  • Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
  • Fresh graduates are welcome to apply.
  • Organized, strong communication and excellent time management skills
  • High level of conceptual, analytical and problem solving skills
  • Positive attitude, self-motivated and customer service orientation.
  • Knowledge in Apple products will be an added advantage
  • Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.
Benefits:
  • Employee Shares Option Scheme (ESOS)
  • KPI Rewards
  • EPF, SOCSO& EIS
  • Overtime Claim
  • Annual Leave/ Medical Leave/ Wedding Leave, etc
  • Medical Claim
  • Staff Purchase Scheme
  • Product Training: Apple/ Intel/ Microsoft/ APC, etc
  • Oversea Trip: Asia, America, Australia, Europe
  • Salary Review- Twice per year
Job Type: Full-time
Benefits:
  • Maternity leave
  • Professional development
Supplemental Pay:
  • Overtime pay
  • Yearly bonus
Education:
  • Diploma/Advanced Diploma (Preferred)
Experience:
  • Customer service: 1 year (Preferred)
Language:
  • Mandarin (Preferred)
  • English (Preferred)
  • Bahasa Malaysia (Preferred)
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