Responsibilities:

• To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
• Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
• Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
• To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
• Striving to achieve and maintain overall performance adhering to SLA.
• To undertake any ad-hoc assignments as and when required.

Requirements:

• Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
• Fresh graduates are welcome to apply.
• Organized, strong communication and excellent time management skills
• High level of conceptual, analytical and problem solving skills
• Positive attitude, self-motivated and customer service orientation.
• Knowledge in Apple products will be an added advantage
• Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI Rewards
• EPF, SOCSO& EIS
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Medical Claim
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Job Type: Full-time
Benefits:

• Maternity leave
• Professional development

Supplemental Pay:

• Overtime pay
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)
• Bahasa Malaysia (Preferred)