Position: Customer Service Executive
Project: Telco Industry
Location: Ara Damansara, Petaling Jaya
Salary: RM2000
Benefits:

• KPI allowance - up to RM500
• Night shift allowance - up to RM400
• EPF SOCSO provided
• Training provided (1-month)
• Nearby with Public Transport

Working Days: 5 days, 2 days off
Working Hours: 9 working hours including 1 hour break
Job Requirements:

• Excellent communication and writing skills in English and Bahasa Malaysia.
• SPM leavers are encouraged to apply.
• Able to work on rotational shifts.
• Good problem-solving skills and ability to perform in a high-paced working environment.

JOB DESCRIPTION:

• Attend and resolve customer/client questions or complaints via phone call, email, or live chat.
• Regularly contacting customers to ensure their experience with a product or service is satisfactory.
• Direct calls from customers to the appropriate department when necessary.
• Ensure a positive attitude towards customers at all times.
• Possess a strong understanding of the company's products.
• Keep records of customer interactions.

Job Types: Full-time, Fresh graduate
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• Do you have SPM certificate?