Apply for Customer Service Executive Role at Shangri-La Shared Services

Malaysia Job Openings

Shangri-La Shared Services

Customer Service Executive

Kuala Lumpur

FULL TIME

November 6, 2024

Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50-year-old large globally diversified organization that operates with a set standard of values, ethics and work culture!
Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be part of?

Receive industry-best training that will equip you with soft and technical skills for the role.
Gain confidence in meeting and exceeding the expectations of our global customers.
Get comfortable in handling emails and calls and potentially chats
Perform audits and check for bookings made via brand.com, online travel agents, direct channels etc.
Perform basic admin duties: outbound emails to guests to follow up arrangements based on the requests received upon reservations
Support with system and process enhancement if any
Maintain and record data
Perform any ad-hoc tasks assigned by Team Leaders

What are we looking for?

Excellent spoken and written in English.
Pleasant personality with good communication skills
Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
Computer literate and internet savvy.
Positive attitude and a team player with a passion for delivering World Class customer service.
Willing to work in a shift environment (24/7 operations)
Ability to work under pressure to meet or exceed set performance standards
Open to Malaysian only.

Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:

Dental insurance
Flexible schedule
Health insurance
Maternity leave
Meal allowance
Opportunities for promotion
Professional development

Schedule:

Rotational shift

Supplemental Pay:

Overtime pay
Performance bonus
Yearly bonus

Expected Start Date: 11/25/2024

We regret to inform you that this job opportunity is no longer available as it has expired

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