Malaysia Job Openings

Transcosmos (M) Sdn Bhd

Customer Service Executive - 24/7 Rotational Shift (5 days/week working)

Kuala Lumpur

FULL TIME

October 20, 2024

Job Summary: -
As a Customer Service Executive, your job is to quickly respond to customer questions through phone calls, live chat, or email. You’ll give a clear information, handle complaints, help with orders and products in a professional way by following the provided product knowledge. If there’s a problem you can’t solve, you’ll refer to relevant team. You’ll also look for ways to improve your work, to meet your performance goals and to keep the customers satisfaction.
Description: -
  • To respond promptly to customer inquiries via call, live chat, email or call providing accurate information and assistance regarding E-commerce products, orders, and services.
  • To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
  • To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
  • To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
  • To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
  • To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
  • To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
  • To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
  • To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the company.
Working Location: Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur (Near Cochrane & Maluri MRT Station)
Working Day: 5 Days + 2 Rest days / week (Rotational Basis)
Shift: Random 24/7 rotational shift (Weekly Basis)
**Must prepare suitable transportation.
Terms: -
  • Permanent position.
  • Three (3) months of probation
  • 12 days of Annual Leave Entitlement
  • EPF/SOCSO/EIS
  • RM80/ panel clinic coverage
Job Type: Full-time
Pay: RM2,400.00 - RM3,000.00 per month
Benefits:
  • Additional leave
  • Dental insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
Schedule:
  • Rotational shift
Supplemental Pay:
  • Attendance bonus
  • Performance bonus
Application Question(s):
  • Do you have experience working with Transcosmos Malaysia? (Yes / No)
  • Are you able to join Immediately? (If no, please share your notice period)
  • Are you able to work on 24/7 rotational shift?
  • What is your expected salary?
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