Job Title: Customer Service Executive
Working Hours: 11am – 8pm
Working Day: rotation of 5 working days per week (including weekends)
Working Location: Bangsar South
Company Background: Newly built customer service center in Malaysia
Salary: Basic RM4000++ (Allowance + Bonus)
Job Responsibilities:

• Provide good customer service promptly.
• Identify and assess customers’ needs to achieve satisfaction.
• Responsible to handle all customers inquiries and feedbacks in a quality manner.
• Manage and ensure timely meeting the customer requirements.
• Ensure maintaining accurate system data and records.
• Assist in interface testing, system setting testing, problem collection, consolidation and troubleshooting.
• Provide product-related information and assist in the process of bidding materials.
• Identifying opportunities for process improvements to enhance the overall customer experience.
• Troubleshooting IT issues and resolving customer complaints.
• To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
• Back up other team members when there is shortage of manpower within customer service department.

Qualifications:

• At least Diploma or Degree in any field.
• Proven experience in a customer service or technical support role, preferably in the IT industry.
• Strong data analytical and tabulation, communication skills and excellent presentation skills.
• Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
• Fresh graduates are encouraged to apply.

Benefit:
- 13th month salary
- 12 days annual leave
- season parking pass
Job Type: Full-time
Pay: From RM4,000.00 per month
Benefits:

• Health insurance
• Parental leave

Schedule:

• Rotational shift
• Weekend jobs

Supplemental Pay:

• 13th month salary

Application Question(s):

• What is your expected salary?

Education:

• STM/STPM (Required)

Experience:

• Customer service: 1 year (Preferred)
• Live Chat: 1 year (Preferred)

Language:

• Mandarin (Required)

Willingness to travel:

• 100% (Preferred)