Customer Service Executive (Shift)
Agensi Pekerjaan AKN Sdn Bhd
Kuala Lumpur
MYR 2,500 - MYR 3,200
Job Highlights

• Excellent Benefits
• Yearly Increment
• KPI + OT

Job Description
Responsibilities

• Act as the representative for a world-class smart security company, and gain working knowledge of security operations and procedures.
• Handle all Incoming/Outgoing calls effectively in Bahasa Malaysia and English.
• Deliver professional service via phone, email and fax and providing one stop service in a consistent and professional level.
• Monitor and respond to the alarm signals of client’s world-class smart home security system, within service level targets (SLT).
• Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
• Assign out relevant questions and jobs requested by customer to other respective departments for further action.
• Be a team player and maintain professional composure when dealing with security issues.
• Based on customer feedback, identify problem trends and highlight to Superior for further discussion, service enhancement and resolution of problems.
• Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.

Requirements

• Must be able to work in rotational shifts.
• Must be able to work in Jalan Chan Sow Lin, KL.
• Candidate must possess at least SPM qualifications.
• Good command of English.
• Required languages: Bahasa Malaysia and English.
• Able to work with minimal supervision, result-oriented and positive-minded with exceptional professionalism.
• Possess good analytical skills and adaptable to changes.

Benefits

• Excellent Benefits. Includes Medical Coverage for Immediate Family as well as Parking Allowance.
• Shift allowance is provided.
• KPI + OT.
• Yearly increment.

Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,200.00 per month
Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Bahasa Malaysia (Required)