Malaysia Job Openings

Smith3D Sdn Bhd

Customer Service Representative (3D Technical)

Sungai Besi

FULL TIME

October 9, 2024

Key Responsibilities
  • Respond to Inquiries: Provide detailed and accurate responses to customer inquiries through phone calls, Whats App, e-commerce platforms, and walk-ins. Offer assistance with product details, troubleshooting, and order status.
  • Simplify Technical Information: Break down complex technical issues into simple, easy-to-understand terms for customers, especially for 3D printer-related problems.
  • Identify Customer Needs: Understand customer requirements and provide suitable solutions, including assisting with quotations or invoices when needed.
  • Problem Resolution: Analyze customer issues in detail, report product problems, and collaborate with other teams to resolve them efficiently.
  • Escalate Issues: Escalate technical concerns or unresolved cases to relevant departments, ensuring smooth communication for faster resolutions.
  • Documentation: Keep detailed records of customer interactions and solutions, ensuring that all necessary information is documented for future reference.
  • Customer Feedback: Collect feedback from customers and share it with the sales, technical, and marketing teams to improve products and services.
  • Basic Troubleshooting: Provide basic troubleshooting assistance for 3D printers and accessories (training provided).
  • Collaborate: Work with the sales and technical teams to deliver a smooth customer experience across all platforms.
  • Walk-in Assistance: Assist walk-in customers with product information, order placements, and service inquiries.
Skills and Qualifications
  • Familiarity with 3D printers, hardware, and software is a plus.
  • Ability and willingness to learn more about 3D printing technology.
  • Strong communication skills in Bahasa Malaysia, English.
  • Patience and problem-solving skills to handle complex cases.
  • Experience in customer support and multitasking in fast-paced environments.
  • Fast typing speed and attention to detail when preparing quotations or invoices.
Job Type: Full-time
Pay: RM1,800.00 - RM2,500.00 per month
Schedule:
  • Day shift
Supplemental Pay:
  • Performance bonus
Application Question(s):
  • How's your typing speed? Can do a test online
  • What's your expected salary?
  • Imagine a customer contacts you frustrated because their 3D printer is not working properly, and they have an urgent project deadline. How would you handle this situation to ensure the customer feels supported and the issue is resolved effectively?
Experience:
  • Customer Care Specialist: 1 year (Preferred)
Expected Start Date: 11/01/2024
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