Challenge Yourself and Impact the Future!

Who are we looking for?

What will you be doing?

• Handling all incoming enquiries from Customers
• Consolidating needed info when enquiries are received (Product / Mfg site / Pricing / MOQ / lead time etc) to Sales Team for ACM to prepare Quotations
• Publishing monthly Quotations to Customers once ACM updated their quotations
• Attending to Customers enquiries for Stock availability, Lot# and Expiry Dates, anticipated lead time etc before customers load their official PO to us
• Liaising with internal Dept (Planners / Purchasers) on Customers orders (especially if given lead time is tight) to ensure internal team are able to fulfil the orders
• Processing and confirming all Customers PO’s received into JDE system
• Conducting yearly Customer Satisfaction Surveys (per IATF 16949 requirement)
• Contact point for Customers special request (add-on label on products / barcodes on Cargoes / Invoice Upload onto Customer’s Portal etc)
• Consolidating needed info when complaints are received (affected products / Lot# / quantities etc) to QA and CTS team to investigate on the cause of complaints
• Following up with Customers on their Orders / Forecast demand
• Sharing anticipated demand surge with Operations team, for them to cater to the needed RM (especially if the product is non common)
• Other Adhoc duties delegated by the Manager
• Requisition of office supplies whenever required
• Submitting Vendor Invoices
• Preparing yearly license renewal for office operation, if any

Who are You?

• Possess a Bachelor's degree or Diploma in business management or relevant disciplines.
• Experienced in customer service function, with ability to manage customers expectations and requests.
• Ability to work cross functionally in a global organization, supporting sales team on customer sales demands.

What competencies will you need?

We are we Offering...

Equal Opportunity Employer