GOLDEN ART SOFA INDUSTRIES SDN BHD
Location : 9712, Jalan PBR 14 Kawasan Perindustrian Bukit Rambai, Fasa 3, 75250, Malacca
JOB DESCRIPTION :

• Responding to Customer Inquiries

Respond to all customer inquiries via social media platforms such as Facebook, Instagram, Tik Tok, Whats App, and others, providing accurate information.

• Handling Customer Complaints

Address customer complaints promptly, offer appropriate solutions, and ensure complaints are resolved in a satisfactory manner.

• Providing After-Sales Support

Assist customers with post-sale issues such as delivery, returns, and questions regarding products or warranties.

• Coordinating with Other Departments

Communicate with other departments such as marketing, sales, and delivery to obtain necessary information for resolving customer inquiries.

• Monitoring Customer Feedback

Monitor customer comments and reviews on social media platforms, take appropriate follow-up action, and provide feedback to management.

• Maintaining Customer Interaction Records

Keep records of all customer interactions, complaints, and resolutions, ensuring that data is updated for future reference.

• Reporting Problem Trends

Prepare regular reports on recurring issues or complaints and provide recommendations for improving customer service.

• Assisting in Promotional Activities

Support the marketing team by providing customer feedback on products and assist in promoting furniture on social media platforms.

• Monitoring and Reporting Performance

Measure response times and customer satisfaction on social media platforms, and provide monthly performance reports to company management.

• Updating Customer Database

Ensure that all customer information and interactions through social media are recorded and updated in the company’s database.
Requirement :

• Knowledge about Customer Service Representative (CSR) or a related field
• Previous job experience in the furniture or related industry
• Excellent verbal and written communication skills for effective client interaction
• Understanding of furniture manufacturing processes and materials
• Appreciation for design aesthetics and the ability to convey design concepts to clients
• Strong negotiation skills for securing favorable deals
• Ability to build and maintain positive relationships with clients
• Stay updated on industry trends, competitors, and market dynamics
• Demonstrated track record of achieving and exceeding customer targets
• Willingness to travel and work outdoors as needed
• Collaborate effectively with internal teams, especially the design and production teams
• Strong ability to communicate effectively with team, work independently, responsive and informative
• Required language : Bahasa Malaysia, English , Mandarin
• At least 1-3 years of working experience in the related field is required for this position
• Contract basis for 3 months and will confirm as permanent staff if performance is satisfactory

Benefit :

• Attendance Allowance
• Incentive
• Yearly Bonus
• Clinic Panel
• Annual Leave
• Career Development
• Salary Increment
• Progressive Salary Programme

**Interested applicants, please apply by submitting your updated resume or Whats App 012-6833604
Job Type: Full-time
Pay: From RM1,900.00 per month
Benefits:

• Free parking

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Service Representative (CSR): 1 year (Required)

Language:

• Mandarin (Required)
• English (Required)
• Bahasa (Required)

License/Certification:

• car license (Required)

Willingness to travel:

• 100% (Required)