Responsibilities

• Build long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Serve as a product, company and industry ambassador, keen on educating prospects and customers on capabilities needs.
• Prepare weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
• Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, and Finance.

Requirements

• Bachelor’s Degree in Business Management and Administration or its equivalent
• Advance proficiency in both English and Bahasa Malaysia is necessary.
• Preferred minimum 2-4 years of experience in Customer Success, Sales Support, Business Development, Telesales or related field.
• Proven experience building strong customer relationships and efficiently communicating internal and external voices.
• Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.

Job Type: Full-time
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift

Supplemental Pay:

• Commission pay

Experience:

• Telesales: 2 years (Preferred)

Language:

• English (Required)
• Malay (Required)