Malaysia Job Openings

Merchantrade Asia Sdn Bhd

Customer Support Assistant - Pandamaran

Klang

FULL TIME

November 6, 2024

Responsibilities:
  • Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
  • Attending to walk-in customers and phone inquiries and complaints in the branch;
  • Opening and maintaining customer accounts for all products & services;
  • Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
  • Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
  • Provide after-sales customer service and public relations support;
  • General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
  • Calculate daily transactions and ensure it tallies with the system;
  • Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
  • Support Branch Operations and Administration Tasks
  • Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
  • Verify daily end day closing checklist report.
Requirements:
  • Minimum SPM or Diploma in any field
  • Good command of English and Bahasa Malaysia in both verbal and written
  • Fresh graduates are encourage to apply
  • Willing to work on weekends / PH
Job Type: Full-time
Pay: From RM1,700.00 per month
Benefits:
  • Health insurance
  • Opportunities for promotion
  • Professional development
Schedule:
  • Day shift
  • Holidays
  • Weekend jobs
Supplemental Pay:
  • Overtime pay
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