Malaysia Job Openings

Nextlabs (Malaysia) Sdn Bhd

Customer Support Specialist

Kuala Lumpur

FULL TIME

October 17, 2024

Job Description :
  • Respond to customer queries in a timely manner and accurately via phone, email or chat.
  • Address customer concerns or complaints promptly, striving to resolve issues and ensure customer satisfaction.
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Identifying and escalating issues that require additional attention.
  • Collaborating with other departments to provide solutions for customers.
  • Share feature requests and effective work arounds with the team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Provide feedback from customers to internal teams, contributing to product improvements and service enhancements.
  • Build and maintain strong relationships with existing customers, understanding their needs and preferences.
Skills/Qualifications :
  • Experience as a Customer Support Specialist or similar customer service role.
  • Problem-solving abilities and a proactive attitude towards addressing customer needs and challenges.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Multi-tasking abilities.
  • Bsc in Information Technology or relevant diploma.
Job Types: Full-time, Permanent
Pay: RM2,800.00 - RM3,000.00 per month
Benefits:
  • Health insurance
Schedule:
  • Rotational shift
Application Question(s):
  • Are you comfortable working in shift?
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