Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Join our team as a ELM Senior Specialist, where you’ll play a key role in providing high-quality service delivery, HR support, and continuous improvement in a dynamic, customer-centered environment.

Key Responsibilities:

• Perform and ensure high-quality data maintenance within the system and support for various HR processes as needed.
  
• Deliver customer service by addressing HR inquiries, managing requests, resolving issues, and providing guidance on HR-related activities.
  
• Collaborate closely with cross-functional teams to ensure alignment, improve operational efficiency, and drive strategic initiatives that support organizational goals.
  
• Lead and participate in continuous improvement initiatives, training, and knowledge sharing.
  
• Manage service quality, ensure regulatory compliance, and maintain strong customer relationships.
  
• Coach and guide new team members, supporting quality control and improvement efforts.
  

Requirements:

• We are seeing an individual with a degree with a minimum of 5 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.
  
• Strong HR generalist skills and the ability to work independently in a fast-paced, matrixed organization.
  
• Exceptional problem-solving abilities, customer focus, and a growth mindset.
  
• Proven experience managing multiple priorities and navigating complex data structures.
  
• Requires proficiency in standard IT applications, particularly Google Suite and Excel, and a solid understanding of Workday HR processes.
  
• Strong communication skills in Mandarin and English (written and spoken) are essential as the role will need to support Mandarin-speaking countries.
  

Core Skills:

• Customer-centric approach with cultural awareness.
  
• End-to-end accountability and commitment to quality outcomes.
  
• Excellent communication and relationship-building skills.
  

Be part of a collaborative People Support Solutions team, driving excellence and impactful customer outcomes.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.