Malaysia Job Openings

Courts (Malaysia) Sdn Bhd

Executive - Customer Service

Kuala Lumpur

FULL TIME

October 22, 2024

Qualifications & experience
  • Minimum diploma holder in any discipline.
  • Must have experience in a call center setting, with at least 1 years of relevant working experience. Those without a diploma/degree must have at least 2 years of relevant working experience.
  • Knowledge of computer in Microsoft Office is compulsory. Word/Excel & Microsoft Office.
  • Must be able to work shift hours, weekends and public holidays.
  • Must have excellent communication skill with proven customer problem solving skills. Polished interpersonal skill would be an asset. Multi-lingual proficiency would be advantageous.
  • Must be proactive, energetic, posses’ high self-motivation and result driven with the ability work under pressure.
  • Must have a strong passion for customer service and able to work well in a team as well as independently.
  • Able to multi-task, pleasant personality, well groomed, friendly and approachable.
Tasks & responsibilities
  • Respond to all passive remarks in social media interactions at platforms like Facebook, Twitter, Whats App, Instagram and Google+. To engage with the social media users etc.
  • Social media & online sentiment monitoring / scan and to immediately escalate any issues to superior.
  • Provide direct advice/feedback to customers with first call resolution and information in relation to the wide range of Courts products and related services.
  • To escalate calls/case/feedback to stakeholders to ensure that all service requests and inquiries are resolved and completed without fail.
  • To carry out other duties related to the operations of the department as directed by the superior when required
Benefits
  • Medical Benefits (GP, Dental & Optical)
  • Insurance Benefits (GHS, GTL, GPA)
  • Free Carpark
  • Staff Purchase Discounts
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM2,800.00 per month
Schedule:
  • Monday to Friday
Experience:
  • Customer service: 1 year (Preferred)
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