Malaysia Job Openings
Courts (Malaysia) Sdn Bhd
Executive - Customer Service
Kuala Lumpur
FULL TIME
October 22, 2024
- Minimum diploma holder in any discipline.
- Must have experience in a call center setting, with at least 1 years of relevant working experience. Those without a diploma/degree must have at least 2 years of relevant working experience.
- Knowledge of computer in Microsoft Office is compulsory. Word/Excel & Microsoft Office.
- Must be able to work shift hours, weekends and public holidays.
- Must have excellent communication skill with proven customer problem solving skills. Polished interpersonal skill would be an asset. Multi-lingual proficiency would be advantageous.
- Must be proactive, energetic, posses’ high self-motivation and result driven with the ability work under pressure.
- Must have a strong passion for customer service and able to work well in a team as well as independently.
- Able to multi-task, pleasant personality, well groomed, friendly and approachable.
- Respond to all passive remarks in social media interactions at platforms like Facebook, Twitter, Whats App, Instagram and Google+. To engage with the social media users etc.
- Social media & online sentiment monitoring / scan and to immediately escalate any issues to superior.
- Provide direct advice/feedback to customers with first call resolution and information in relation to the wide range of Courts products and related services.
- To escalate calls/case/feedback to stakeholders to ensure that all service requests and inquiries are resolved and completed without fail.
- To carry out other duties related to the operations of the department as directed by the superior when required
- Medical Benefits (GP, Dental & Optical)
- Insurance Benefits (GHS, GTL, GPA)
- Free Carpark
- Staff Purchase Discounts
Pay: RM2,500.00 - RM2,800.00 per month
Schedule:
- Monday to Friday
- Customer service: 1 year (Preferred)
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