• Review and analyze process flows / procedures / policies and identify risks associated with the business function
• Assess process gaps and develop corrective actions to strengthen control
• Work closely with Business / Support Units (B/SU) to ensure that risks and key control issues identified and key events reported are captured accordingly in the B/SU’s risk & control self-assessment register for effective control testing
• Coordinate control testing process and consolidation of test results across the organization
• Review and analyze Business / Support Unit’s (B/SU) RCSA Control Testing test objectives and test steps to detect any gap in B/SU’s testing
• Plan and perform review / validation of control testing performed by B/SU to provide assurance that the control effectiveness testing performed by B/SUs are performed adequately and that controls are working as intended
• Tracking of issues and review resolution action taken
• Identify weakness in control activities and recommend practical value-adding recommendations for process improvements

• Monitor and report operational loss events and key risk indicators to BNM
• Prepare operational risk dashboard on major operational loss events for Management updates.
• Liaise with Business / Support Unit’s (B/SU) for loss event updates, ensure root cause is identified with mitigation action plans in place, highlight areas of concern and urgent action to be taken.
• Attend to regulator / Management / audit queries related to loss events and key risk indicators
• Administer and support the Bank’s operational risk management system, liaison between users and IT on system issues.

• Review and provide feedback for outsourcing proposals, business’ risk assessments and outsourcing documentations.
• Provide independent risk assessment of the outsourcing process.
• Coordinate annual review of outsourcing service providers / vendors with the business units.
• Report outcome of annual outsourcing of service providers / vendors review to the relevant Committee(s).
• Review service agreement