Malaysia Job Openings
Beyondsoft (Malaysia) Sdn. Bhd
IT Support Specialist
Shah Alam
FULL TIME
October 7, 2024
- Act as single point of contact for all IT Incidents and Service Request.
- Dealing with incoming incidents in a professional, courteous manner over the phone and via email.
- Taking ownership of incidents and managing them in a logical and methodical manner.
- Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures.
- Provide Level 1 support on desktops / standard applications/Production environment monitoring.
- Log, track, follow up, update and monitor issues logged into ticketing system.
- Ensuring all tickets are progressed and resolved within SLA – escalating to other internal and external teams as appropriate.
- Proactively keeping the end-users informed of the progression update.
- Diagnosing and resolving incidents to the end-users satisfaction.
- Escalate and follow up Incidents and Service Request raised to Level 2 if they are unable to resolve via first call resolution.
- Escalate the issues to other hardware/software vendors, if the issues are not supported by.
Pay: Up to RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Day shift
- Early shift
- Holidays
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs
- Overtime pay
- Performance bonus
- Yearly bonus
- What is your expected salary?
- How long is your notice period?
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