Exciting Opportunity: Customer Service Executive in International Banking Industry!
What We Offer:
Basic Salary: RM 3,000- RM 3,800 per month
Fix contact centre allowance: RM200/month
Language allowance for Mandarin speaker: RM300/month
Language allowance for Mandarin & Cantonese: RM500/month
Late night shift allowance: RM300 to RM450/month
Location: TRX Exchange, Kuala Lumpur

• Conveniently accessible via MRT TRX Exchange
• 1 month full training provided

Job Description:

• Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
• Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
• Assist in educating our customers about products and alternative digital banking platforms;
• Broadening the customer base through the promotion of upselling and cross-selling banking products and services.

Working Hours:
Shifts: Monday to Sunday (rotational shifts, supporting Malaysia, Singapore, Australia & Bermuda markets)
Schedule: 5 working days with 2 days off (based on shifts)
Daily Hours: 9 hours per day
Requirements:

• SPM, Diploma /Bachelor's Degree in equivalent course;
• Minimum 6 months of Customer Service experience is a must, however fresh graduates with strong command in English are encouraged to apply;
• Strong command of English in both verbal and written communication (COMPULSORY);
• Able to commit working on rotational shift to support international market;
• Candidates who are able to converse fluently in Mandarin/Cantonese are encouraged to apply.
• Strong phone contact handling skills and active listening.

Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,000.00 - RM3,800.00 per month
Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Language:

• Mandarin (Preferred)
• English (Preferred)
• Cantonese (Preferred)