Malaysia Job Openings
Talreso Consultancy & Advisory Sdn. Bhd.
Customer Support Agent
Kuala Lumpur
FULL TIME
August 30, 2024
What We Offer:
Basic Salary: RM 3,000- RM 3,800 per month
Fix contact centre allowance: RM200/month
Language allowance for Mandarin speaker: RM300/month
Language allowance for Mandarin & Cantonese: RM500/month
Late night shift allowance: RM300 to RM450/month
Location: TRX Exchange, Kuala Lumpur
- Conveniently accessible via MRT TRX Exchange
- 1 month full training provided
- Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
- Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
- Assist in educating our customers about products and alternative digital banking platforms;
- Broadening the customer base through the promotion of upselling and cross-selling banking products and services.
Shifts: Monday to Sunday (rotational shifts, supporting Malaysia, Singapore, Australia & Bermuda markets)
Schedule: 5 working days with 2 days off (based on shifts)
Daily Hours: 9 hours per day
Requirements:
- SPM, Diploma /Bachelor's Degree in equivalent course;
- Minimum 6 months of Customer Service experience is a must, however fresh graduates with strong command in English are encouraged to apply;
- Strong command of English in both verbal and written communication (COMPULSORY);
- Able to commit working on rotational shift to support international market;
- Candidates who are able to converse fluently in Mandarin/Cantonese are encouraged to apply.
- Strong phone contact handling skills and active listening.
Pay: RM3,000.00 - RM3,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Overtime pay
- Performance bonus
- Mandarin (Preferred)
- English (Preferred)
- Cantonese (Preferred)
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