Working Hours : 9:00AM - 6:00PM ( 5 days per week )
Location : Jln Sultan Azlan Shah, Taman Bamboo, 51200 Kuala Lumpur, Kuala Lumpur, Malaysia
Responsibilities:

• Respond to Customer Inquiries
• Address customer inquiries promptly via phone, email, and live chat, ensuring timely and accurate responses.
• Ensure regular updates of the Whats App status on the Picha Eats phone to keep customers informed and engaged.
• Provide Accurate Information
• Offer comprehensive information about Picha Eats products and services to assist customers effectively.
• Resolve Issues Efficiently
• Handle customer issues, concerns, and complaints professionally, working to resolve them in a timely manner.
• Collaborate with Departments
• Work with other departments to address complex customer queries and escalate issues when necessary.
• Maintain Positive Interactions
• Uphold a positive and empathetic attitude in all customer interactions, contributing to a pleasant customer experience.
• Document Interactions
• Keep detailed records of customer interactions, transactions, and resolutions, adhering to standard operating procedures.
• When inputting orders, you are responsible for managing the entire process. On the event/order day, if the customer has any questions or concerns, you will be their point of contact, ensuring all issues are addressed and the order is successfully fulfilled from start to finish.
• Stay Informed
• Remain up-to-date with company policies, products, and services to provide current and accurate information to customers.
• Identify Opportunities
• Recognize opportunities for upselling or cross-selling additional products and services to customers.
• Develop Procedures
• Assist in the creation and maintenance of customer service procedures and guidelines to improve service delivery.
• Assist the Sales Team Lead and Mentor Intern
• Learn to guide and support the sales team, providing leadership and fostering a collaborative and productive work environment.

Requirements :

• Previous experience in a customer service role is preferred but not required.
• Strong communication skills with the ability to interact professionally with customers.
• Positive and empathetic attitude towards customer service.
• Ability to document interactions accurately and follow standard procedures.
• Willingness to learn and adapt to new processes and tools.
• Ability to work effectively in a team and support team members.
• Proficiency in using communication tools such as phone, email, and whatsapp.
• Experience working in a food and beverage (F&B) setting is a bonus.

Job Types: Full-time, Fresh graduate
Pay: RM2,500.00 - RM3,000.00 per month
Schedule:

• Monday to Friday