Malaysia Job Openings

Abhidi Solution Private Limited

Junior Infra Engineer

Kuala Lumpur

FULL TIME

October 24, 2024

Role Title: Infra Monitoring Team Member
Type: Contract with Abhidi Solution
Client: Tech M
Work Location: KL, Malaysia
Mode: Work from Office
Key Responsibility Areas (KRA’s)
BMC required
· Escalation of all critical alerts also should posted in Microsoft teams tower groups and its essential for shift analysts on duty to get update from the team members.
· If analysts on duty did not get update from respective tower engineers then they need to call through Microsoft teams / mobile hotline number as per IOC roaster to obtain update.
· If we receive critical alerts Eg. server/network/process/storage array/DB down, URL down during night (MY Time) then associate on duty needs to call to on call person and inform.
· If on call person did not respond, they need to call to contact respective tower leads and escalate.
· Currently we have issue on monitoring tool and alerts are not received via Monitoring Team DL.
· As per current process, analysts on duty have to perform manual monitoring by checking/ validating all alerts manually from monitoring tool and escalate to respective teams.
· We anticipate more than 1000 alerts will exist in the tool.
· Certificate Management Once in a month activity to generate expiry certificates report of current month from Digicert portal and escalate to respective team to get update on certificate renewal through email.
· Monitoring team receives CSR file to renew the certificate, once we received this file, analysts on duty needs to renew this certificates through Digicert portal and share the certificate to respective team/ owner.
· By month end once all the certificates are renewed/decommissioned/not required, need to update to the management on certificates count / statistics.
· For every certificate renewal, respective team should raise NSR ticket, based on the ticket monitoring team associate will renew this certificates.
· Monitoring team also performs Domain creation/validation through digicert portal and will do coordination with the team who manages this DNS servers.
· Any troubleshoot issues related to certificate will raise a case with Digicert support team and coordinate with them through email or chat until issue is resolved.
· Actively perform and attending to Monitoring Team Mailbox emails during shift to address queries, requests, escalations, issues, etc from clients or internal.
· Analysts on duty is also required to take and perform appropriate actions on script based configuration alerts and take necessary action as per the process escalation.
Job Types: Full-time, Permanent
Pay: Up to RM8,000.00 per month
Schedule:

Day shift
Monday to Friday

New Job Alerts

Watson's Personal Care Stores Sdn Bhd

Supervisor @WATSONS QUILL MALL

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description

TWO95 International, Inc

Language Interpreter -Thai Speakers-(Remote)

Kuala Lumpur

November 10, 2024

View Job Description

Govean malaysia

Pembantu Penyelia (Kemasukkan Segera)

Seremban

FULL TIME

November 10, 2024

View Job Description

Toll Group

Toll Internship Program

Bayan Lepas

FULL TIME

November 10, 2024

View Job Description

NCSB RISK AGENCY

INSURANCE ADMIN ASSISTANT

Abhidi Solution Private Limited

Java Production Support

Cyberjaya

FULL TIME

November 6, 2024

View Job Description

Abhidi Solution Private Limited

M365 Support Engineer- Messaging

Cyberjaya

FULL TIME

November 3, 2024

View Job Description

Abhidi Solution Private Limited

Junior Infra Engineer

Kuala Lumpur

FULL TIME

October 24, 2024

View Job Description

INSURANCE ADMIN ASSISTANT

Kajang

FULL TIME

November 10, 2024

View Job Description