Job Type: Permanent with the Client
Job Location: Cyberjaya, Malaysia (Onsite)
JOB SCOPE:
● The incumbent is responsible to support all applications in PBTB as per assigned.
● They may need to ensure all the incidents were resolved within the SLA and the system
● availability is in order on the daily basis.
● The person must be able to work in a team environment and be able to communicate
● effectively with other team members.
● The person will also be able to demonstrate problem-solving techniques in a business
● and/or technical environment.
● The person must demonstrate ability to take ownership of tasks assigned to them and
● progress them through to completion.
RESPONSIBILITIES:
● Address PBTB application production issues according to the SLA
● Provide PBTB application support and guidance which may include service packs,
● upgrades and infrastructure
● Maintain appropriate levels of technical and procedural documentation
● Adhere to appropriate departmental procedures and practices (such as auditing
● requirements, control procedures and incident management procedures)
● Work in partnership with other department as required ensuring correct exchange of
● knowledge and successful transition of support PBTB production issue
● Work with BA project team to investigate complex issues, identify and implement
● solutions to re-occurring problems
● Share / spread knowledge throughout the support team and relevant areas, from
● development through to support
● Take a pro-active approach to working with the rest of the interface development team.
● Monitor and record time spent on activities according to the standards applied in the
● organization.
● Report progress to the BAU manager as required.
● Participate in peer reviews of your own and others work as required by the team leader.
● Share knowledge gained with peers.
● Mentor other team member as assigned by the BAU support manager
Job Types: Full-time, Permanent
Pay: Up to RM10,000.00 per month
Schedule:

• Day shift
• Monday to Friday