Malaysia Job Openings

Job Majestic Sdn. Bhd.

Korean-Speaking Customer Service in Pavilion Damansara Heights

FULL TIME

October 27, 2024

Working Hours : 9:00AM - 6:00PM ( 5 days per week )
Location : Pavilion @ Damansara, 50490 Kuala Lumpur, Kuala Lumpur, Malaysia
Job Scope / Responsibilities :
Our Client was incorporated is a newly set up company in 2023 and is in a partnership with a local MSC-Status Company which was established in 2002 and is accredited with ISO 9001:2015 and work with over 20 countries on the design and implementation of web applications and other numerous IT Projects. They provide Multi-Level Marketing Solutions, Web Development & Hosting, Software Development and diversified IT Solutions to clients.
Position: Korean Speaking Customer Service/ Admin Executive
Location: Pavilion @ Damansara Heights KL
RESPONSIBILITIES:
Customer Support:
  • Handle inquiries from Korean-speaking stakeholders and personnel and Malaysian based personnel via phone, email, and chat.
  • Coordinate with the technical team to resolve customer issues.
  • Ensure high customer satisfaction through timely follow-ups and problem resolution.
Administrative Tasks:
  • Manage office tasks like scheduling, filing, and report preparation.
  • Assist in organizing meetings and maintaining client documentation.
  • Support sales and technical teams with paperwork and data entry.
Translation & Communication:
  • Translate documents and emails between Korean and English.
  • Act as a translator for meetings or calls with Korean-speaking stakeholders.
Data Management:
  • Maintain and update client databases.
  • Prepare customer service reports and track client feedback.
Requirements :
  • Fluent in Korean (spoken and understanding) and English (spoken & written).
  • 1-2 years of experience in customer service or admin roles.
  • Basic IT knowledge preferred.
  • Proficient in Microsoft Office.
  • Strong communication and organizational skills.
REMUNERATION PACKAGES:
Basic: RM 6,000, can go higher depending on experience
EPF, SOCSO, EIS
Job Types: Full-time, Fresh graduate
Pay: RM5,500.00 - RM6,000.00 per month
Schedule:
  • Monday to Friday
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