• Primary role is to coordinate and provide services in a profitable environment that supports our values and the business as a whole.
• Isolate problems and create resolution plans; Log problem resolution and maintains databases;
• Support the resolution of known software problems to be fixed in later releases;
• Prepares standard reports to ensure Service Level Agreement is represented accurately
• Works directly with the customer, internal stakeholders or customer engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems;
• Responsible for developing or collaborating with a Solution Engineer to develop the problem isolation, solution creation, and solution implementation plan defined by the Incident Management Process (IMP) to help resolve the customer's problem
• Performs additional troubleshooting activities, escalates problems to the appropriate party(s), and assists in communicating the solution to the customer; Number and type of systems and customers supported will be dependent on the candidate's technology, product, and project management skills
• Perform Problem Management analysis to isolate problems and to avoid future issue recurrence

• At least 2 years experience in Software Engineer field (with background Java, C++, C#) or similar experience in Retail or Retalix industry
• Good knowledge on POS (Point of Sale) or SCO (Self-Check Out) system
• Ability to create and read batch scripting, read logs, database management
• Ability to do SQL Queries and create script would be an added advantage
• Strong technical background
• Good analytical and problem solving skills
• Proficient in MS Office and understanding of Windows-based applications/tools
• Knowledge of relevant software computer applications and equipment
• Good interpersonal and communication skills, verbal and written as well as listening skills
• Should have good communication skills and would able to communicate with overseas customers
• Candidate with multiple language proficiency are an added advantage

• Pleasant and enthusiasm in customer engagement.
• Good listener with planning, coordinating and resolving skills.
• Able to perform shift work, day and night shift full-time position(s) available.
• Comfortable with night shift schedule.
• Willing to work on weekend and public holidays.
• Working location: Bangsar South City, Kuala Lumpur, Malaysia