Are you a Consumer Engagement Representative Rockstar who wants to be part of our team for one of the biggest Gourmet Food & Beverages platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience?
We are looking for a Consumer Engagement Representative to join our growing family. Come home and start your #Be Happier journey with TDCX today!
Top reasons to work here:
● Attractive Remuneration (Fixed, variables & benefits)
● Comprehensive Insurance & Medical coverage
● Premium workspaces
● Career Development Program
● Fast Track Career Progression
● Walk A Mile – Job rotation & Enrichment
● Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!
● Wellness & Health Program
● Diverse & Inclusion culture
● Employee Assistance Program (Counselling)
● Staff Appreciation & Recognition Programs
What is your mission?
As a Consumer Engagement Representativeyou will be working with our Gourmet Food & Beverages Account to deliver #happier customer experience. Perform outbound call for sample survey, attend to consumer’s general or nutrition queries and resolve consumer’s complaints via phone, email or social media related to products or services. Verify account information in system via call. Greet customers warmly and as certain problem or reason for calling. Assist with placement of orders, refunds.
You are also required to perform these job functions:
● To perform maternal and children growing up milk formula sample survey engagement call.
● To make outbound calls to promote or to update consumers on promotions, marketing activities.
● To handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
● To perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
● To provide accurate information and updates to consumers always.
● To follow up on consumer’s queries on timely manner.
● To capture and update the right information provided and obtained from consumers onto the system always.
● To meet the Key Performance Indicators (KPIs) set forth by the Company. ● To achieve the service level targets and quality assurance rating set forth by the Company. ● To invite consumer to participate in Consumer Satisfaction Survey (CSAT). ● To attend and to meet all the key responsibilities within the required turn around time set forth by the Company.
● Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
Who are we looking for?

• Minimum of Degree from any related Business field. However SPM applicants are encouraged to apply

• Those with experience in customer service / contact center will have an added advantage. • Must be able to report to work from 9am to 6.30pm on weekday according to the call centre schedule

• Preferably with at least 1 year of relevant working experience.

• Possess a service-oriented customer service mindset with excellent telephone etiquette. • Independent and self-motivated.

• Excellent attention to detail.

Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,500.00 - RM4,300.00 per month
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Monday to Friday
• Night shift
• Rotational shift

Supplemental Pay:

• Attendance bonus
• Commission pay
• Performance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected salary?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Required)
• Bahasa (Required)