We are seeking a highly skilled and experienced Microsoft Power Platform Expert to join our dynamic Automation Center of Excellence (Co E) team in Kuala Lumpur, Malaysia. The ideal candidate will demonstrate a career path commencing with a strong background in developing solutions using Microsoft Power Platform and a deep understanding of its associated Dataverse, data connectors, gateways, and data integration capabilities though to subject matter expert. This role is crucial in our digital transformation journey, and the candidate will embody a collaborative and Agile principles in all aspects of their work.

The Role Holder will report to the Automation Product Owner, who retains overall accountability for all Automation services within Swift. The Role Holder will also play a key role in coaching, training, and developing the skills and capabilities across the Automation Co E squad and business areas as agreed by the Product Owner by drawing on his extensive knowledge and experience.

The goal is for the Power Platform to create seamless, personalized experiences that meet customer needs and drive business growth. The role holder is crucial in bridging the gap between technical solutions and customer satisfaction.

• Architecture Governance: In collaboration with the Enterprise Architects, provide guidance on architecture and governance to the broader team working on RPA technology products or projects with strong focus on solution architecture, architecture artifacts, guardrails, performance, scaling, and security considerations. The Power Platform must remain aligned with the latest Microsoft releases (the Microsoft Centre of Excellence knowledge will be mandatory).
• Policy Governance: Establish and enforce governance policies for the use of the Power Platform services across Swift, ensuring that the Power Platform usage aligns with Risk, Audit and Compliance controls and principles.
• Stakeholder Engagement: Collaborate closely with stakeholders to understand their business challenges and identify opportunities where innovative technology will improve customer experience, improve operations, and support the execution of business development plans by fostering a culture of open communication and feedback.
• Collaboration and Communication: Work closely with cross-functional teams, including finance, HR, sales, marketing, and product development, to ensure that Power Platform solutions align with company objectives and customer needs.
• Security: Implement and maintain security controls within the Power Platform environment, ensuring compliance with Swift and industry standards by championing security best practices within the team.
• Service Ownership: Own the end-to-end service, ensuring high availability and performance of Power Platform services by working closely with Swift Business Continuity and Security teams as well as Microsoft.
• Business Development: Understand business requirements and challenges to propose suitable automation solutions and strategies, by leveraging various tools and platforms such as Microsoft Power Automate/Ui Path or embedded application Workflows.
• Platform Integration: Lead the architecture and integration of Power Platform solutions with other Microsoft services and third-party applications used within Swift.
• Technical Guidance: Provide technical guidance and best practices on the use and capabilities of Microsoft Power Platform, acting as a mentor to other team members embedding a culture of continuous learning.
• Agile Development: Promote the utilising of Microsoft Power Apps, Power Automate, Power BI, and Power Virtual Agents and Dataverse to design, develop, and implement business solutions in an Agile manner. Participate in Agile ceremonies and contribute to the continuous improvement of our Agile practices.
• Proactive Mindset: Identify automation opportunities and propose continuous improvement to existing processes with latest developments in AI / RPA technology.
• Continuous Improvement: Monitor the effectiveness of implemented solutions, gather feedback, and make necessary adjustments to improve performance and customer satisfaction.
• Reporting: Promote the creation of data visualisation and reporting solutions using Power BI.
• Troubleshooting: Troubleshoot and resolve issues related to Power Platform applications and services by driving root cause analysis and long-term resolution.
• Training: Provide training and support to Swift staff on how to use and maintain the automation solutions. Conduct training sessions and workshops to improve end-user competency instilling a culture of knowledge sharing and continuous improvement.
• Project Support: Provide architectural technical support and guidance to third party vendors, citizen developers from the business during design, implementation, and post-deployment phases.
• Citizen Developer: Mentor and support citizen developers from the business in utilizing automation tools for citizen automations.

• A bachelor's degree or equivalent, in Information Technology or related field.
• Proven 5 years’ experience as a Microsoft Power Platform developer, architect, consultant, or similar role.
• Strong knowledge and understanding of Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents and Dataverse.
• Experience with common data services, data connectors, gateways, and APIs (application programming interfaces).
• Excellent problem-solving and analytical skills with a focus on detail.
• Persuasive communication, collaboration, and presentation skills.
• Experience working in an Agile environment with a strong understanding of Agile principles, practices, and development methodologies.
• Ability to work with minimum supervision to drive adoption of Power Platform across Swift.
• Ability to learn and acquire new knowledge and skills.
• Ability to support development & design within the Power Platform as well as the architecture required to support the platform (Proxies, URLs, service accounts/principals, ALMs)

• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Power Automate RPA Developer Associate
• Microsoft Certified: Power Platform Functional Consultant Associate
• Microsoft Certified: Power BI Data Analyst Associate
• Microsoft Certified: Power Platform Developer Associate
• Microsoft Certified: Azure Administrator Associate