Responsible:-
1. Assist the QA manager in quality function;
2. Work with customers on quality objectives and goals to meet the customers demand for Quality;

• Analyze customer returned product.
• Liaise with QA Supervisor to educate Quality Inspector on the customer reject sample & all related issue raised by Customers.
• Verify Nonconforming Material / Product & Trace Nonconforming Lot.
• Notify, Segregate, Evaluate & Dispose Nonconforming Material / Product.

Ref : Plassein QP-QUA-06 ( Customer return )
3. Receive Internal / External Nonconformity Report;

• Review Nonconformity, issue CPAR, raise RMA
• Determine Root Cause & Implement Corrective Action
• Follow-up, Monitor, Verify & Record Results
• Review effectiveness & review Quality Information & Implement Preventive Action

Ref : Plassein QP-QUA-04 Control of non-conforming product
4. Work closely with QA Supervisor and recommend and initiate continual improvement measures;

• Any new information of quality information must share through short meeting together with production team ( if related to cosmetic & appearance defect )
• Ensure the new quality improvement immediately implemented after short meeting.
• Further liaise with Engineering department for any quality issue which related to Tooling and production process.

5 . Monitor the implementation of statistical techniques, SPC methods and monitor data entry performance;

• Ensure SPC soft copy in computer was up-to-date as per QSI.

6. Co-ordinate and manage customer audits in the factory;
7. Conduct periodical audits to validate CPAR submitted to customers;
8. Monitor product quality performance and generate quality reports by daily basis;
9. Attend customer quality meetings as per required (Zoom meeting or on-site meeting)
10. Work with various engineering and non-engineering departments to resolve customer related complains;

• 8D review with all department before reply to customer .
• CAPA from customer – arrange meeting with prod & engineering department.

11. Carry out new supplier qualification together with Purchasing team.
12. Participate in ISO9001 Quality Management System audits;

• ISO9001 Internal Quality Audit
• Management Review meeting

13. Prepare QSI/SIP for submission and internal usage (document need to be updated);
14. Prepare and chair the monthly report presentation to management;

• Bimonthly Quality meeting

15. Ensure good housekeeping at working area according to 5S requirement.
Qualification / Knowledge / Skill Requirement :-

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• Preferably at least 2 years of working experience in injection molding.
• Possess good interpersonal skills.
• Able to communicate in Bahasa Malaysia and English.
• Proficient in written English.
• Able to work in high-pressure environment.
• Required computer skills.

Job Type: Full-time
Pay: From RM4,000.00 per month
Benefits:

• Maternity leave
• Parental leave

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus