Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• Mandarin speaker is a plus

This position is full time and operates on an on-site working pattern.
What’s on offer
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Competitive annual leave entitlements, medical and insurances coverage
• Generous product discount allowance and bi-annual complimentary product allocation
• Bonus opportunity based on personal, and business, performance
• Suite of options to aid development, including complimentary access to Linked In Learning, in-house Product and Core skills training and study support opportunities
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Job Type: Full-time
Pay: From RM2,800.00 per month
Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Schedule:

• Afternoon shift
• Day shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay

Education:

• STM/STPM (Preferred)

Experience:

• Retail: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Expected Start Date: 01/01/2025