Job Ad: Outlet Manager
Company: ZK international Sdn. Bhd. Location: Malaysia Position: Outlet Manager Brands: Zubaidas (Flagship Baby Store)
About Us: Zubaidas is a renowned brand with a legacy of 50 years, known for its commitment to quality and innovation in the retail sector in Pakistan. We are excited to expand our horizons into Malaysia with our first flagship store at Jalan Gasing. To achieve this ambitious expansion, we are looking for a dynamic and strategic Business Development Manager to join our team.
Position Overview:As an Outlet Manager, you are responsible for the day-to-day operations, profitability, and customer experience of our flagship store.
Key Responsibilities:
· Recruiting, training and motivating staff.
· Schedule and manage staff shift, ensuring adequate coverage during peak hours, special events, weekends and public holidays.
· Foster a positive team environment by encouraging collaboration, clear communication, and ongoing professional development.
· Maintaining high standards of quality, hygiene, service and safety.
· Managing inventories, cashiering, supplies, maintenance, and administrative operations.
· Managing outlet budget and ensuring sales targets are achieved.
· Handle guest complaints effectively and professionally.
· Analyze service quality and customer satisfaction.
· Conduct staff performance assessments.
· Perform various additional duties as needed.
· Facilitate compliance with legislative and regulatory requirements.
· Manage site/outlet and equipment maintenance.
· Compile daily, weekly, and monthly reports on ticket sales, souvenir revenue, visitor feedback, and staff performance.
· Work with Marketing team closely on various promotional activities, loyalty programs, 3rd-party rewards, etc.
· Qualifications:
· Minimum qualifications of SPM.
· Computer literate with good command of both written and spoken English and Malay.
· Minimum 2 years of retail management experience.
· At least 3 years of outlet sales experience preferably in the baby industry.
· Experience in sales management, with a proven ability to meet or exceed sales targets.
· Strong leadership and coaching skills.
· Positive attitude and willingness to learn.
Why Join Us?
Be a part of Zubaidas’ exciting journey as we bring Bambies and Zhomes to life in Malaysia. Help us make our mark in this thriving market.
Zubaidas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
How to Apply:
If you’re ready to be a part of this exciting journey with us please email your CV to yhteong@zakariabrothers.com with the subject line "Outlet Manager Application.”
Job Type: Full-time
Pay: RM2,500.00 - RM5,000.00 per month
Benefits:

• Free parking
• Professional development

Schedule:

• Holidays
• On call
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Commission pay
• Performance bonus