Position Title

Report To

Position Summary

Key Accountability

• Support the development, implementation, and monitoring of Cabin Crew Performance Management systems aligned to the company’s strategic goals.
• Assist Data Analyst in tracking performance metrics, including KPIs and PMS
• Gather, organize, and analyze performance data to highlight trends and recommend improvements.
• Assist in quality assurance activities, ensuring regulatory standards are met, especially in service delivery and audits.
• Maintain accurate records for audits and ensure the department is always audit-ready.
• Assist in the planning and coordination of training initiatives to uplift performance and service standards.
• Work with internal stakeholders to ensure training programs are aligned with regulatory requirements and are ready for implementation.
• Provide administrative support related to audits and resource control, ensuring efficient departmental expenditure.

Qualification & Working Experience

• Degree or alternatively a D2 rank in the field of customer service-related industries
• Minimum 05 years’ experience in airline operations

Area of Experience

• High interpersonal skill, resourceful, dynamic with good communication skill (verbal & writing skills) and good analytical skill. Familiar with Microsoft Office.
• Experience in performance management, quality assurance, or cabin crew management.
• Strong analytical skills with the ability to interpret data, identify trends and patterns, and generate actionable insights to drive performance improvements and decision-making.

Personality Traits

• Detail-oriented
• Analytical
• Problem-Solving
• Ethical