Responsibilities:
Incident and Service Management:

• Act as the primary point of contact for all IT incidents and service requests, providing timely and professional support via phone, email, and in-person.
• Log, prioritize, and assign incidents and service requests using Jira ITSM tool, ensuring accurate documentation and resolution tracking.
• Take ownership of incidents, manage them through to resolution, and escalate to appropriate teams when necessary to ensure SLA compliance.

Technical Support, System Administration, and Application Management:

• Provide Level 1 and Level 2 support for laptops, standard applications, customized business application and IT infrastructure components.
• Manage user accounts, permissions, access controls, and perform routine backups.
• Troubleshoot and coordinate resolutions for infrastructure components such as printers, access control systems, CCTV.
• Lead in the setup, configuration, and support of Video Conferencing (VC) equipment including Microsoft Teams Rooms (MTR) and integrated VC solutions for meetings, events, and conferences.

Asset Management and Procurement:

• Oversee the lifecycle of IT assets, including procurement, configuration, maintenance, and disposal.
• Coordinate with vendors for quotations, purchase orders, and delivery logistics, ensuring compliance with contracts and budgetary constraints.
• Maintain accurate records of licenses, contracts, and statutory compliance related to IT assets and services.

Security and Compliance:

• Implement and enforce security policies and procedures to safeguard the company's IT infrastructure from cyber threats.
• Monitor and maintain compliance with quality standards, service level agreements, and regulatory requirements.

Vendor and Partner Management:

• Engage with vendors and partners to resolve technical issues related to hardware, software, and IT services.
• Liaise with authorized service providers for warranty claims, replacements, and service maintenance.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Minimum 3 years or above working experience in IT field.
• Familiar with incident management systems and ITIL framework practices.
• Effective communication skills with a customer-focused approach while maintaining and complying the ISMS standards and compliances.
• Ability to manage multiple priorities and work effectively under pressure.
• Possess continuous improvement and digitalization initiatives mindset.
• High Integrity and demonstrate sound work ethics, promoting a professional and respectful work environment.

Life at Arvato Systems Malaysia:
Are you ready to join a team that continuously nurtures creativity, champions entrepreneurship, and values every individual's contribution? Our agile and collaborative culture cultivates empowerment through ownership, trust, and respect. Within this environment, we innovate through value creation and delving into technology, shaping boundless possibilities in our ecosystem.
What's in it for YOU:

• Innovate Fearlessly: We fearlessly challenge the status quo. Innovation runs deep within our core, and we're continually seeking groundbreaking solutions. Your ideas matter, and we offer the platform for them to flourish.
• Invest in Growth: We prioritize your professional development with diverse learning, mentorship, and resources nurturing your growth through ample training opportunities.
• Work-Life Harmony: At our company, we prioritize work-life harmony, championing flexibility, and support to ensure your welfare. Your mental wellness is our priority. We're committed to fostering a healthy balance between work and personal life for a happier, healthier you.
• Attractive Benefits: Our flexible benefits package is designed to cater to your individual needs, complemented by exclusive perks such as Birthday Leave, Family Care Leave, and sponsored meals.
• Collaboration over Competition: Teamwork isn't just an idea here - it's our way of life.
• Thriving on Diversity: Embracing unique viewpoints and backgrounds, we ensure Equity and Inclusivity are at the heart of our success.
• Celebrate Success: From big wins to small victories, every achievement deserves its moment in the spotlight. From project milestones to personal goals and team triumphs, we're all about raising the flag high for success!
• Wellness & Well-being are Fundamental: We view wellness as more than personal health - it's the foundation of our caring, connected community. This emphasis on well-being drives our culture of rapid exploration and learning, propelling us forward together.
• Uniting through Fun: From annual company trips to quarterly team outings, we build trust and camaraderie by engaging in enjoyable activities together.
• Giving Back: Rooted in our values, we actively engage in initiatives supporting meaningful causes that benefit society. Our commitment to Corporate Responsibility is the cornerstone of our journey toward excellence.

Join Arvato Systems Malaysia for a transformative career journey. Our commitment to fair opportunities means we value skills and performance above all else - everyone is welcome to build a brighter future together.
Job Type: Full-time
Benefits:

• Health insurance
• Meal provided

Schedule:

• Monday to Friday