About UOB

About the Department

Job Responsibilities

• Process and authorize credit & debit card transactions in a timely and accurate manner.
• Perform voice-authorisation and give assistance to merchants and customers at POS transactions.
• Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers).
• Manage email duties, assisting Call Centre & RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers.
• Supporting Cards & Payments (CPP) - CPP and Cards Operationss - COPC to process Authorisation code for unsecured products.
• Establish and maintain relationships with merchants, providing support and guidance on credit & debit card transaction processes.
• Assist merchants with inquiries and resolve any issues related to card authorizations.
• Assist in transaction code cancellation request receive from merchants, customers and Contact Centre.
• Respond to customer inquiries regarding credit & debit card transactions and account statuses.
• Monitor and review card transactions for potential fraud and irregularities.
• Monitor cards transaction in real time alerts queue and identify high risk transactions.
• Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools.
• Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost & stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary.

Job Requirements

• Diploma or equivalent qualification preferred.
• Open to entry level, training is provided.
• Able to use MS Office and possess good written and communication skills.
• Pleasant disposition with good interpersonal skills.
• Possess strong analytical skills.

Be a part of UOB Family