Malaysia Job Openings

NexRoar Services Sdn Bhd

Service Desk Analyst (Interns)

Kuala Lumpur

FULL TIME

November 7, 2024

We are a UK based, award winning, IT services and technology company with over 25 years’ experience.
Job Requirements and Responsibilities:
  • Acting as a point of contact for technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team
  • Managing incidents, requests and problems
  • Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients
  • Ensure the highest level of trouble shooting is applied to every customer contact made through the use of agreed scripts and processes
  • Supporting all modes of customer contact are monitored and responded to – Telephone calls, Emails, Self-service tickets
  • Providing 1st and 2nd line remote support
  • Recording and maintaining the knowledge and known error database
  • Proactively identify process, system, template and standard documentation improvement opportunities within the team, highlighting accordingly to the Shift Manager
  • Following agreed processes and contributing to their continual improvement
Key Skill Requirements:
  • Technical knowledge of and previous experience of supporting
  • Windows Operating Systems
  • Office 365/Office Applications
  • Microsoft Exchange
  • Mobile Device Management
  • VMware
  • Knowledge of Networking (firewalls, routers and switches)
Competencies:
  • Fresh graduates are welcome to apply
  • Excellent communication skills in English
  • Must be based in Malaysia
Job Types: Full-time, Permanent
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
  • Additional leave
  • Professional development
Schedule:
  • Rotational shift
Application Question(s):
  • Do you possess key technical skills, including experience with Windows Operating Systems, Office 365/Office Applications, Microsoft Exchange, Mobile Device Management, VMware, and foundational networking knowledge (such as firewalls, routers, and switches)?
Experience:
  • Service Desk Analyst (Level2): 5 years (Preferred)
Expected Start Date: 11/11/2024
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