Malaysia Job Openings

RHB Banking Group

TM, Mass 2

Kuala Lumpur

FULL TIME

September 6, 2024

Working Hour

Regular Hours
Monday - Friday

Business Area

Operations

Location

Malaysia - Kuala Lumpur

Description

Primary Objective:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank’s products and services towards customer satisfaction.

Key Responsibilities:
Customer Service Management• Handle initial contact of inbound calls including customer greeting and service need identification.• Responds to customer’s inquiries on Bank’s products and services.• Raises accurate and prompt service requests to the fulfillment teams.• Facilitates transactions and account maintenance functions over the telephone.• Navigates customers through the IVR where necessary.• Identifies opportunities to improve productivity, efficiency and quality in the service team.• Maintain a positive work environment that foster collaboration among colleagues.• Perform outbound call on services that require further action or relay information to the Customer.• Problem solving and able to work extra mile.• Strive for first call resolution without transferring or escalating the call to other parties. Leads Management• Perform cross-selling/up selling and provide referrals triggered by customer request to relevant parties.• Any other responsibilities assigned by the management

Requirements

Requirements:
Bachelor Degree - Any related field(s).

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with custome
• Pleasant personality with excellent verbal and written communication skills. • Excellent telephone etiquette.• Able to work independently with minimum supervision.• Strong oral communication and problem solving skills.• High customer service orientation.• Computer literate.• Good stress management ability.• Must be a strong team player

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

New Job Alerts

Watson's Personal Care Stores Sdn Bhd

Supervisor @WATSONS QUILL MALL

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description

TWO95 International, Inc

Language Interpreter -Thai Speakers-(Remote)

Kuala Lumpur

November 10, 2024

View Job Description

Govean malaysia

Pembantu Penyelia (Kemasukkan Segera)

Seremban

FULL TIME

November 10, 2024

View Job Description

Toll Group

Toll Internship Program

Bayan Lepas

FULL TIME

November 10, 2024

View Job Description

NCSB RISK AGENCY

INSURANCE ADMIN ASSISTANT

Internship in Marketing (Mass Communication & Media)

Petaling Jaya

September 19, 2024

View Job Description

Agensi Pekerjaan Business Edge personnel

Recruiter - Mass Hiring

Kuala Lumpur

FULL TIME

September 18, 2024

View Job Description

JYS TEGUH EMPIRE

Internship - Mass Communication

Seri Kembangan

August 30, 2024

View Job Description

iMalaysian.com (IFixx Retail Sdn Bhd)

Kuala Lumpur

Kajang

FULL TIME

November 10, 2024

View Job Description