Malaysia Job Openings

RHB Banking Group

TM, Mass 2

Kuala Lumpur

FULL TIME

September 6, 2024

Working Hour

Regular Hours
Monday - Friday

Business Area

Operations

Location

Malaysia - Kuala Lumpur

Description

Primary Objective:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank’s products and services towards customer satisfaction.

Key Responsibilities:
Customer Service Management• Handle initial contact of inbound calls including customer greeting and service need identification.• Responds to customer’s inquiries on Bank’s products and services.• Raises accurate and prompt service requests to the fulfillment teams.• Facilitates transactions and account maintenance functions over the telephone.• Navigates customers through the IVR where necessary.• Identifies opportunities to improve productivity, efficiency and quality in the service team.• Maintain a positive work environment that foster collaboration among colleagues.• Perform outbound call on services that require further action or relay information to the Customer.• Problem solving and able to work extra mile.• Strive for first call resolution without transferring or escalating the call to other parties. Leads Management• Perform cross-selling/up selling and provide referrals triggered by customer request to relevant parties.• Any other responsibilities assigned by the management

Requirements

Requirements:
Bachelor Degree - Any related field(s).

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with custome
• Pleasant personality with excellent verbal and written communication skills. • Excellent telephone etiquette.• Able to work independently with minimum supervision.• Strong oral communication and problem solving skills.• High customer service orientation.• Computer literate.• Good stress management ability.• Must be a strong team player

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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