Role Description
This is a full-time on-site role as a Tour Operations Coordinator at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia. The Tour Operations Coordinator will be involved in handing in tour arrangement matters.
Responsibility

• To deal with the overseas DMC, Accommodation or cruise line principle;
• To assist in making booking in cruise line booking engine; OR
• To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities; OR
• To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus)
• To compile and maintain records of business transactions to ensure all documentations are properly filed;
• Recording orders for all related tour services;
• To provide full support for tour packages sales and departures;
• To educate customers and partners on products, destination knowledge, and provide all relevant customer support;
• To participate in all field work, including Airport duties and travel fairs

Requirements

• Require Language(s) (write, read & speak) - English, Mandarin, Bahasa Malaysia (Optional)
• Outspoken & soft spoken person
• Good follow up skill and highly attentive to enquiry
• Comfortable working with computer and mobile phone in long hour
• Basic computer skill (Outlook, excel, Words and Power Point)
• Willing to travel when necessary (company will provide allowance if necessary)
• Fresh graduates from diploma / related field or Tourism & Hospitality who are interested to start their career
• Or minimum 1 to 2 years of working experience in the service industry will be an added advantage for this position
• Candidate without any related experience are welcomed to apply for the role as well
• Candidate with multiple years of tour operations related working experience can be considered for the role of Tour Operations Executive.

Benefits

• Standardized Government Statutory Contributions
• Employee Development Training (annually)
• Annual Company Bonus (annually)
• Company Trips
• Insurance Coverage
• Company Travel Package Discount Entitlement

*Open for Malaysians Only
Job Type: Full-time
Pay: RM2,300.00 - RM3,000.00 per month
Benefits:

• Health insurance
• Opportunities for promotion

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Language:

• English (Preferred)
• Mandarin (Preferred)