Role Description
This is a full-time on-site role as a Tour Operations Executive at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.
Responsibility

• To deal with the overseas DMC, Accommodation or cruise line principle;
• To assist in making booking in cruise line booking engine; OR
• To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities; OR
• To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus)
• To compile and maintain records of business transactions to ensure all documentations are properly filed;
• Recording orders for all related tour services;
• To provide full support for tour packages sales and departures;
• To educate customers and partners on products, destination knowledge, and provide all relevant customer support;
• To participate in all field work, including Airport duties and travel fairs

Requirements

• Requires candidates with minimum 2 years of working experience in the Travel industry (Preferably in East Asia region).
• Require Language(s) (write, read & speak) - English & Mandarin.
• Outspoken & soft-spoken person.
• Good follow up skill and highly attentive to enquiry.
• Comfortable working with computer and mobile phone in long hour.
• Basic computer skill (Outlook, Excel, Words and Power Point).
• Willing to travel when necessary (company will provide allowance if necessary).

Benefits

• Standardized Government Statutory Contributions
• Employee Development Training (annually)
• Annual Company Bonus (annually)
• Company Trips
• Insurance Coverage
• Company Travel Package Discount Entitlement

*Open for Malaysians Only
Job Type: Full-time
Pay: RM3,200.00 - RM4,000.00 per month
Benefits:

• Health insurance
• Opportunities for promotion

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• Tour Operations: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)