Need to join before mid nov
local Malaysians only
budget RM6-8K
Team Lead
NEC ZOOM project – L2 Team Lead
Role - Zoom Service Delivery Engineer
Location - - Malaysia
Experience - Total 6 - 10 Years of industry experience
Experience with Tier 2 Global Infrastructure Services Providers.
Experience in Infra operations or delivery will be looked at positively.
Job Description-
HCLTech is looking for passionate and bright individuals to strengthen the Infrastructure Services.
At HCLTech you would be working with a team of highly motivated, energetic professionals involved in managing business in the Digital Workplace Services within Infrastructure Services vertical.
The career growth of selected candidates will include, but not limited to - Solution structuring, Domain evangelization, Strategy formulation, Strategic account Management, etc. leading to Senior Leadership roles at HCL.
Technical & Functional Skills:
Key responsibility would be Operations services for Zoom platform
Responsible for all operations activities e.g. Incident management, change management, service request.
Understanding of the Digital Industry with a focus on Digital Workplace domain including Voice, Video, Conferencing services and other collaboration services.
Detailed understanding of ITIL framework
Exposure and inclination towards Analytics and Numbers
Good Analytical skills – well versed with MS Office (Word, Excel, Power Point) to prepare proposals, financial business cases and data analysis
Collaborate with cross-functional teams to understand user requirements and provide technical support for Zoom-related queries.
Manage and administer the Zoom platform, including user and DID provisioning, permissions management, and integration with other tools.
Implement and enforce security best practices, including encryption, authentication, and access controls, to protect sensitive information.
Stay updated with the latest Zoom features and updates and evaluate their applicability to our business needs.
Assist in training employees and clients on how to effectively use Zoom features and functionalities.
Analyze usage data and generate reports to identify trends, usage patterns, and areas for improvement.
Collaborate with IT teams to integrate Zoom with other communication tools and systems.
Monitor and troubleshoot technical issues related to audio, video, and connectivity during Zoom sessions.
Soft skills:
Excellent Written and Business Communication skills.
Interpersonal skills: Understands Ways of Working, Works seamlessly with peer groups, Ability to connect with Sales and technology teams.
Attributes: Self Motivated, Self-Starter, Time and Prioritization Management..
Job Types: Full-time, Permanent
Pay: RM6,000.00 - RM8,000.00 per month
Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus