Mexico Job Openings

BPO Technology

Call Center Team Leader - Financial Sales

FULL TIME

August 31, 2024

Location: Zona Rio, Tijuana, Mexico
Company: BPO Technologies
Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM
Compensation: MXN 30,000 to 50,000
About Us:
BPO Technologies is a leading call center specializing in connecting potential clients with top-tier financial solutions. We leverage our expertise in debt solutions with your contributions to directly impact our clients' financial future. We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence. Our dynamic team values collaboration, integrity, and performance. If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the financial services industry.
Job Overview:
The Sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized. This role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction.
Requirements:

4+ years of experience in Call Centers sales, with at least 2 years in a managerial role.
Proven track record in managing sales-driven call center environments and achieving sales targets.
Strong knowledge of Call Centers, Sales, and driving performance.
Types 35 words per minute.
High level of speaking and writing in English
Strong leadership and team management abilities.
Excellent analytical and problem-solving skills
Strong persuasion and negotiation skills.
High level of attention to detail and accuracy.
Effective communication skills, both written and verbal.
Ability to handle confidential information with integrity.
Self-motivated with a positive attitude and a strong work ethic.
Capable of working independently and as part of a team.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Utilizes organizational and time-management skills.
Stay current with industry trends and advancements.
Proficient in using computers, CRM software, and other relevant tools.

Key Responsibilities:

Supervise and mentor the team to ensure effective performance and development.
Develop and implement strategies to drive sales growth and improve conversion rates.
Conduct regular performance evaluations, provide feedback, and address any performance issues.
Foster a positive and motivating work environment to enhance team morale and productivity.
Monitor and analyze key performance indicators (KPIs) to ensure sales targets and performance goals are met.
Conduct regular sales reviews and develop action plans to address performance gaps.
Manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.
Ensure adherence to company policies, procedures, and compliance requirements.
Optimize operational processes to enhance efficiency and reduce costs.
Support and improve on quality assurance programs to ensure high levels of call handling.
Address escalated customer issues and ensure timely resolution.
Prepare and present regular reports on sales performance, operational metrics, and other key indicators to management.
Analyze data to identify trends, opportunities for improvement, and areas of concern.
Develop and deliver training programs for new hires and ongoing development for existing staff.
Identify training needs and ensure that staff receive the necessary training to perform their roles effectively.
Lead and participate in projects aimed at improving call center operations or implementing new technologies and processes.
Coordinate with other departments to ensure alignment and support for project goals.

Preferences:

Degree in Business Administration, Management, or a related field.
Relevant certifications (e.g., Six Sigma, PMP).
Proficiency in call center software and CRM systems (e.g., Salesforce, Zendesk).

What We Offer:

Competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and collaborative work environment.

BPO Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $50,000.00 al mes
Pago complementario:

Bono mensual

Tipo de jornada:

Turno de 8 horas

Idioma:

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