Mexico Job Openings

Flō Networks

NOC Call Center Agent

FULL TIME

August 30, 2024

Flō Networks is a leading provider of telecommunications services between the United States and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that extends for 35,000 km between both countries.

We are looking for experienced NOC Call Center Agents in Ciudad Juarez, Chihuahua, Mexico to expand our NOC team.


The role:
The NOC Call Center Agent will be responsible for ensuring efficient communication with our customers while maintaining attentive, courteous and efficient customer service.

Responsibilities:
  • Provide prompt and courteous assistance to customers through phone and email.
  • Efficiently open tickets, log and document customer interactions in our customer support system.
  • Escalate complex technical issues to higher-level support teams when necessary.
  • Stay up-to-date with product and system knowledge to better assist customers.
  • Handle customer inquiries regarding service disruptions.


Requirements:
  • High school diploma or equivalent.
  • Fully bilingual - English and Spanish.
  • Previous experience in a call center or customer service role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving capabilities.
  • Proficiency in using customer support software and basic technical troubleshooting.
  • Ability to multitask and prioritize customer requests.
  • Willingness to work in a 24/7 shift-based environment, including weekends and holidays.


Privacy notice: Flō Networks does not use the personal information of job applicants for any purpose other than strictly the recruitment process.
New Job Alerts
Atlas Copco Mexicana SA de CV

Regional Operational Manager

Tlalnepantla

November 7, 2024

View Job Description
INSTITUTO COSMIC

PROMOTOR DE ELECTRODOMESTICOS - Vigente al 06-DIC-2024

November 7, 2024

View Job Description
SMART FACTORY

Bilingual agent Sales closing expert

FULL TIME

November 7, 2024

View Job Description
RECLUTAMIENTO TRC

Sales Manager

FULL TIME

November 7, 2024

View Job Description
Flō Networks

Supervisor de Obra - Infraestructura y Planta Externa

FULL TIME

November 7, 2024

View Job Description
Parrot Software

Accounting & Tax Coordinator

Ciudad de México

FULL TIME

November 7, 2024

View Job Description
Looking for similar job?
Euromundo

EJECUTIVO CALL CENTER TURISMO

Mérida

FULL TIME

August 30, 2024

View Job Description
Assurant

Coordinador de Entrenamiento (call center)

Ciudad de México

FULL TIME

September 2, 2024

View Job Description
EFICASIA

Agente telefónico Call Center

FULL TIME

August 31, 2024

View Job Description
Servicios Médicos Punto Clinico

Ejecutivo de Call Center

FULL TIME

September 2, 2024

View Job Description
BPO Technology

English Call Center Debt Closer- On-Site

FULL TIME

August 31, 2024

View Job Description
BPO Technology

Call Center Team Leader - Financial Sales

FULL TIME

August 31, 2024

View Job Description
See What’s New: Flō Networks Job Opportunities
Flō Networks

Tecnico de Infraestructura

Guadalajara

FULL TIME

November 7, 2024

View Job Description
Flō Networks

Supervisor de Obra - Infraestructura y Planta Externa

FULL TIME

November 7, 2024

View Job Description
Flō Networks

Tecnico de Infraestructura

FULL TIME

November 2, 2024

View Job Description
Flō Networks

Carrier Relations Manager

FULL TIME

October 23, 2024

View Job Description
Flō Networks

Enterprise Account Manager

FULL TIME

October 18, 2024

View Job Description
View More Jobs by Flō Networks
New Job Alerts
Atlas Copco Mexicana SA de CV

Regional Operational Manager

Tlalnepantla

November 7, 2024

View Job Description
INSTITUTO COSMIC

PROMOTOR DE ELECTRODOMESTICOS - Vigente al 06-DIC-2024

November 7, 2024

View Job Description
SMART FACTORY

Bilingual agent Sales closing expert

FULL TIME

November 7, 2024

View Job Description
RECLUTAMIENTO TRC

Sales Manager

FULL TIME

November 7, 2024

View Job Description
Flō Networks

Supervisor de Obra - Infraestructura y Planta Externa

FULL TIME

November 7, 2024

View Job Description
Parrot Software

Accounting & Tax Coordinator

Ciudad de México

FULL TIME

November 7, 2024

View Job Description