Morocco Job Openings
Upwork
Microsoft 365 Technical Advisor (Reactive Trials nurturing)
FULL TIME
September 17, 2024
One of our clients; an American multinational technology company, is in search of a M365 Technical Advisor to work either of these shifts:
- 5 AM- 1 PM UTC
- 1 PM-9 PM UTC
- 1 AM- 5 AM UTC
You would receive technical support requests-tickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues.
Additionally, you will approach the customer to get insight on the purpose of subscribing to a trial, the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription, to increase workload usage and to increase number of licenses consumed by the Small Business.
Job Description
- Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
- These questions will come through chats and phone calls.
- The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set. Candidates must have Windows 10 Pro (with the latest updates installed) on their device, a work environment conducive to the job (with internet speeds of 25 Mbps or greater that’s not in a shared location), a microphone/headset with noise cancellation system, webcam capability and must be available immediately.
- We’re looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture and have familiarity with technical support. The candidate should demonstrate technical drive, relationship-building to create, reinforce, motivate, and guide customers, fellow freelancers, and partners.
- Advisory or technical implementation experience
- Strong consultative skills in a Microsoft 365 environment
- MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
- RAVE experience (a plus but not required)
- Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
- Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using Wi Fi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology.
Job Type: Full-time
Pay: From 180.00DH per hour
Expected hours: 40 per week
Experience:
- consultancy and customer experience: 1 year (Preferred)
- freelancer: 1 year (Required)
- M365 troubleshooting: 2 years (Required)
- M365 subscription plans and licenses: 1 year (Required)
- english (Required)
- french (Required)
New Job Alerts
IQVIA
Senior Consultant - Health Economics
Casablanca
FULL TIME
November 15, 2024
View Job Description
Tactical Tactics
Responsable administratif
Casablanca
FULL TIME
November 15, 2024
View Job Description
Bertrandt AG
Vehicle Planning Coordinator - Spanish speaking only
Rabat
FULL TIME
November 15, 2024
View Job DescriptionLION CONSULTING RH
Office Manager Anglophone - TEMARA
Temara
FULL TIME
November 14, 2024
View Job Description
European Bank for Reconstruction and Development
Analyst, Corporate Debt Portfolio
Casablanca
November 14, 2024
View Job DescriptionPROMAN MAROC
Production Manager (location Morroco)
Beni Mellal
FULL TIME
November 14, 2024
View Job DescriptionLooking for similar job?
Krones North West Africa SARL
KNWA_Technical Clarification Specialist
Casablanca
FULL TIME
August 12, 2024
View Job Description
Arrow Electronics, Inc.
Support Lead Broadcom CA (Technical Support Manager)
Casablanca
FULL TIME
August 5, 2024
View Job Description
Syngenta Seeds
Sales and Technical Rep South Morocco
Casablanca
FULL TIME
August 19, 2024
View Job Description
Atlas Copco Maroc SA
Technical Support After Market Service 1
Casablanca
August 27, 2024
View Job Description
A-SAP Staffing
Marrakech Azure Cloud Technical Architect Security
Marrakech
FULL TIME
August 1, 2024
View Job DescriptionSee What’s New: Upwork Job Opportunities
Upwork
#857 - French Speaking M365 Technical Advisor (Reactive Trials nurturing)
Casablanca
CONTRACT
September 16, 2024
View Job DescriptionNew Job Alerts
IQVIA
Senior Consultant - Health Economics
Casablanca
FULL TIME
November 15, 2024
View Job Description
Tactical Tactics
Responsable administratif
Casablanca
FULL TIME
November 15, 2024
View Job Description
Bertrandt AG
Vehicle Planning Coordinator - Spanish speaking only
Rabat
FULL TIME
November 15, 2024
View Job DescriptionLION CONSULTING RH
Office Manager Anglophone - TEMARA
Temara
FULL TIME
November 14, 2024
View Job Description
European Bank for Reconstruction and Development
Analyst, Corporate Debt Portfolio
Casablanca
November 14, 2024
View Job DescriptionPROMAN MAROC
Production Manager (location Morroco)
Beni Mellal
FULL TIME
November 14, 2024
View Job Description