The Financial Crimes Customer Due Diligence Utility Manager will lead a team of professionals responsible for the design, development, implementation, and oversight of a CDD utility to support a groundbreaking cross-border payment review program. This hybrid role will involve leading cross-functional teams to develop a flexible and sophisticated CDD application (taking lead responsibility for requirements, procedures, and processes, and providing CDD SME input on technological solutions) that can ingest third-party data, can be adapted to a wide range of customer types, ensures compliance with all U.S. laws and global standards, and that fully supports and is deeply integrated with a live payment review operation, including automated ex-ante and ex-post risk identification and manual payment review. The successful applicant will have deep experience with and understanding of U.S. and global CDD requirements and best practices, as well as experience with designing and creating integrated CDD applications. Although not a technology role, the ideal candidate will have a track record of success working with technical teams to build financial crimes compliance solutions.

Responsibilities:

• Oversee the design, development, and ongoing implementation of a CDD utility, ensuring that it promotes compliance with all regulatory requirements, provides actionable customer intelligence, has the capability needed to ingest a wide variety of third-party data, and fully supports the integration of CDD information into all aspects of the live payment review process.
• Work closely with technical teams to define and explain business requirements, develop creative solutions to technology limitations, and ensure full implementation and execution of agreed requirements.
• Maintain up-to-date knowledge of relevant laws, regulations, and best practices related to CDD, AML/CFT more broadly, and sanctions compliance, and update utility requirements as necessary to ensure ongoing compliance
• Draft policies, procedures, and process documents related to the utility, and provide training for relevant internal and external users.
• Regularly interface with utility users, clients, and other external stakeholders to perform outreach, provide information and training, and solicit feedback.

Qualifications:

• Bachelor’s degree in finance, business administration, law, or a related field.
• Professional certification in AML, KYC, or financial crimes (e.g., CAMS, CFE) is highly preferred.
• Minimum of 5 years of experience in KYC, AML, or financial crimes compliance, with at least 2 years in a managerial or leadership role.
• Strong understanding of relevant regulatory requirements, including BSA/AML, CTF, and OFAC sanctions.
• Proven experience in developing and delivering effective financial crime risk management tools to support the first and second line of defense.
• Excellent leadership, communication, and organizational skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in KYC-related technology platforms and tools.

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