Netherlands Job Openings

ING

Consultant Transition Management | CoE Sourcing & Shared Services

Amsterdam

August 22, 2024

Operational Design, Control & Resilience (ODCR) has the aim to deliver on ING’s vision of Staying Safe & Secure by engaging and enabling ING (business) leaders to be in control of their (local) processes and activities. Within ODCR, the Centre of Excellence (Co E) Sourcing and Shared Services has a global responsibility to ensure ING is in Control of all its sourced activities (both third party (TP) and Intragroup). Our value proposition is that we design ING’s sourcing approach and define standards for the lifecycle of sourcing, ensure an efficient global implementation supported by efficient tooling and by providing oversight and reporting on compliance and regulations.

Co E Sourcing & Shared services is looking for an energetic Transition Manager who enables ING in their Sourcing Strategy by guiding Service Owners (globally) in their sourcing journey towards ING HUBs or specialized ‘in-Country Hubs’.

Role Context

As a Transition Manager you will be responsible to guide various Business Lines within ING Bank NV and local entities across the (ING) globe to achieve their sourcing goals in line with INGs Strategy to give our Customers a superior experience and making use of globally usable building blocks and service hubs.
Together with your stakeholders in the Business Lines/Entities you will define an effective and efficient sourcing roadmap and work closely together with a group of local transition managers and BL specialists in the ING HUBs who run the sourcing projects, all in accordance with ING’s Sourcing Framework. You keep the oversight during the migrations for your stakeholders and ensure that the Life Cycle Management of their sourced services is in line with in- and external policies and (local) regulations. With your help your Stakeholders will be compliant during Transition and the consequential complete service life cycle.

Roles and Responsibilities

You will report into the teamlead for Transition and Change management within the Co E S&SS
You build strong relationships with Stakeholders in your Business Line(s) scope and the HUB Capability Leads connected to your Business Line(s) to ensure that all of their Sourcing ambitions can happen in a compliant way
You signal sourcing possibilities within your area of Business Lines for which you advise upon and make the business aware of the benefits of sourcing
In each of the ING HUBs you steer the local Transition Managers who operationally support you in the sourcing transitions. For this you maintain an overview of ongoing and upcoming sourcing initiatives in dedicated tooling
With the Gateway Model as preferred service delivery model (ING HUBs deliver to ING Bank NV and ING Bank NV delivers to other ING entities) you keep an eye on the correct setup of the contracting model for which you align with the Contracting & Service Management team in HUB Manila
The ING Sourcing Framework describes the sourcing processes and way of working. In your discussions with your stakeholders and local transition managers you continuously align them on how to adhere to this framework. Where needed you translate theory to practise
You signal both internal and external developments and constraints that may conflict with the ING Sourcing Framework for which you notify the owner of the ING Sourcing Framework within Co E Sourcing & Shared Services
ING is subject to EBA (European Banking Authority) regulation for sourcing. Sourced services have to be fully compliant from start of delivery for which you take care together with your local transition managers and stakeholders. Sourced services in Life Cycle Mode need to stay compliant until termination. ING has developed a reporting mechanism for both 3rd Party and Intragroup sources services. You monitor compliancy on a monthly basis and advise upon remediation where required to both service providers and service recipients
Sourcing is highly regulated and this leads to frequent changes which may have effect on our way of working, tooling and reporting. You will guide such changes to your Business Lines’ under supervision of the Change Portfolio Consultant within Co E Sourcing & Shared Services who drive the change
As a Transition Manager you have high visibility. You have to maintain contacts with departments in your business line(s) such as Legal, Compliance, ORM, IT, HR and Finance but also globally where service recipients reside in all countries where ING is active

How to succeed

We hire smart people like you for your potential and passion. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

Who are we looking for:

A Candidate with a Master degree with 3-5 years of generic banking experience, preferably in the area of sourcing/offshoring and/or procurement/contracting management
Someone who is able to supervise and steer people -whilst not being the manager- with aim to achieve results in a given timeframe
You have strong communication (written and oral) and presentation skills, decisiveness power, have persuasiveness skills, are a good team player and are strong at stakeholder management
You are good at planning and prioritizing your work to meet commitments which are aligned with organisational goals
You must be fluent in English. Understanding of Dutch would be a bonus
You are familiar with global policies and procedures in organisations and the ability to provide guidance in this towards stakeholders
Ideally you have experiences in working with or in banking operations teams
You have experience in working together with Operations Risk Management and Compliancy functions and are excited to pursue Compliancy at all times
Your Organisational sensitivity competence is at a high level and you are familiar to work in complex and political organisations as well as with different cultural backgrounds
You have a pragmatic, thorough and result driven approach

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

A salary tailored to your qualities and experience
24-27 vacation days depending on contract

Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

How to apply
Ready to apply? Use the link below to upload your motivation letter and CV. If successful, you will be invited to two interviews so we can get to know you as a potential new colleague, and you can get to know us as a potential employer.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

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