Lucanet is the CFO solution platform built for modern finance leaders. By uniting standardized, compliance-ready insights in one easy-to-use, out-of-the-box Saa S platform, Lucanet's intelligent solution delivers exceptional time-to-value that enables CFOs to lead with ease. Thousands of customers around the world rely on Lucanet every day for transparent data and intelligent workflows they need to manage their strategic and reporting needs.
Ever day we work on building two things: the world's best financial tech and the best company in the world to work for. We push boundaries, question the status quo, and exceed expectations- while championing our employees, nurturing careers, and fostering a culture of integrity, respect, and kindness.

Find out more about Lucanet as an employer here.

The Role

What you'll do

• In this role, you own ultimate responsibility for the customer's renewal and expansion of our product to promote maximum value from customer investment.
• You serve as a customer advocate to ensure they are leveraging all services that result in success.
• You support C-level stakeholders towards helping them turn their vision into reality by being a partner for the customer to establish a business roadmap to ensure achievement of business goals.
• You develop a comprehensive understanding of typical business challenges faced by customers to appropriately map our features and business benefits to address their needs.
• You are always one step ahead and identify risks to the customer which you prevent in time with a risk mitigation plan.
• You are aiming for full utilization of customers licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.
• Where appropriate, you network between customers, partners, and Luca Net and maintain long-term relationships with stakeholders to also develop our customers' strategic direction.

What you bring to the table

• You successfully finished your studies in business administration or a comparable qualification with relevant professional experience.
• You are familiar with the development of B2B corporate customers, ideally in the Customer Success area of a software or Saa S company.
• You are used to work in a high-energy and rapidly changing environment in which you must be able to multi-task. You can work on multiple projects, processes, programs, and procedures simultaneously while working under pressure.
• You have experience with (CRM/CSM)-Tools (e.g. Salesforce, Planhat)
• Optional: You have already gained experience in project management.
• Business fluent language skills in Dutch and English enable you to communicate confidently with our international customers and partners.

Powered by uniqueness

Everybody's different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every individual brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.
Learn more about our DE&I journey

GDPR Notification

Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.

Data protection (lucanet.com)