Netherlands Job Openings
DORC International
Customer Technical Service Officer (For the duration of 6 moths)
FULL TIME & PART TIME
October 18, 2024
About the position:
As Customer Technical Service Officer you are part of the Technical Service Center and the first point of contact for all communication with our customers regarding quality complaints and repairs of our instruments and equipment. This also includes shipments and the returns of repaired products, analysis and reconciliation of KPI reporting. You will coordinate all customer related issues with internal departments such as Technical Services, Technical Applications Team, Sales, Logistics, Quality Assurance, Regulatory Affairs and R&D.
That sounds like a challenging job, but what are your responsibilities?
You will:
- Follow up on price quotations provided by Technical Services;
- Coordinate technical service plans with the After Sales Manager, the Teamleader and/or the Customer Fulfillment Manager;
- Implement process improvements and participate in projects such as the ongoing development of our new ERP system;
- Consult and coordinate technical service plans with Technical Services team;
- Follow up on critical or structural issues identified by the Customer Service Center regarding quotations, orders, problems related to quotations, prepayments, invoices etc.;
- In cooperation with Technical Services ensure timely complaint and repair handling;
- Identify and implement potential improvements in technical service and the supply chain of products requiring repair. This requires in-depth knowledge of the customer, the market and the products and a good balance between costs and benefits for the total supply chain;
- Provide supply chain and/or technical service information for sales contracts and tenders.
- Register Complaints in the Complaint Handling database and send closure letters to the Customers when the complaint is closed by the Complaints Team.
About you:
- You have at least 2 years of relevant experience, for example in customer service within an international environment;
- You have a bachelor degree or similar level gained through work experience;
- You are fluent in English. Speaking Dutch and/or another foreign language is a big plus;
- You are communicative, analytical, a team player with a high level of customer focus and you are extremely goal- and solution oriented.
Does working for you mean working together? Realising surgical devices together that help to make people see again? With a hands-on and both legs on the ground mentality? Do you want to work for an organisation where you get freedom and responsibility? Where you are fully stimulated to come up with new ideas? And where innovation, quality and technology are woven into the DNA? Then DORC is the place for you.
Would you like to know more about working at DORC? Then read on here.
Are you our new Customer Technical Service Officer?
Are you up for this? Then apply directly via the button! Do you still have questions? Please contact Justine Warmerdam our Global Recruiter: j.warmerdam@dorcglobal.com.
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