Company presentation

Bleckmann is an international leader in contract logistics services for the fashion and lifestyle industries. Founded in 1862, the company has evolved from a transportation company to a provider of end-to-end logistics solutions, with particular expertise in e-commerce logistics. With over 35 branches in the Netherlands, Belgium, Great Britain, the United States and partnerships in Asia, Bleckmann serves its customers worldwide. Thanks to the close cooperation between thousands of employees, Bleckmann achieves sales of over €600 million and has the scale and flexibility to create world-class contract logistics solutions to relieve its customers in this area.
Our values, Bleckmann's 4 e's, are reflected in everything we do: entrepreneurship, expertise, commitment and excellence. We pursue these values together as we build on our success and that of our customers.
At Bleckmann, we continually improve our processes. We embrace innovations and technology to work more efficiently, and we become more sustainable every day.

Function

As IT Infra Support, you play a crucial role in managing and improving our IT infrastructure. You ensure that on-site hardware and software function flawlessly, and you are the point of contact for end users. Thanks to your experience and proactive approach, you contribute to the optimization of our IT processes and take full responsibility for one or more locations within our organization. You work independently, but also have regular contact with our infrastructure and development team to find solutions together.
After a thorough familiarisation period in which you get acquainted with our systems and processes, you will be partly responsible for handling incidents in our Service Desk system, accurately maintaining the CMDB and replacing hardware in a timely manner. You will share your insights about new technologies and help users deploy them optimally. In addition, you play an important role in identifying opportunities for improvements and implementing solutions.

• Installation, configuration and troubleshooting of hardware, such as computers, scanners, printers, cell phones, Vo IP systems and networks;
• Managing access rights and user accounts;
• Ensure timely replacement of our lease equipment via procedure;
• Responsible for asset management (CMDB);
• Proactively contribute to improvements within our IT landscape through continuous improvement;
• Take responsibility for IT infrastructure at one or more locations within the region;
• Support software installations and timekeeping systems;
• Record support requests and incidents: document reported issues monitor and track;
• Monitoring and completing problems and requests: oversees the resolution of problems received by the IT service desk, escalating as necessary;
• Troubleshooting: use diagnostic tools and escalate problems as needed;
• General IT service and user support: provide support at all levels, both face-to-face and through various communication channels;

Profile

• Completed IT education at at least MBO level;
• At least 5 years of experience within IT support (experience working independently and managing complex systems is a plus);
• Independent, responsible and communicatively strong;
• Knowledge of Active Directory, DNS, DHCP;
• Experience with Windows 10 & 11 and Office 365 suite and MS Teams;
• Experience with Thin Clients and Windows RDP;
• A valid drivers license B;
• Experience with hardware, software, peripherals, networking (patching) and (mobile) telephony;
• Be familiar with IOS/Android technology and mobile apps;
• Service-oriented, committed, positive attitude and a flexible team player;

Proposal

We offer a varied position with a high degree of independence and a pleasant working environment. Salary is in accordance with the employment conditions regulations of Bleckmann Solutions BV.

• A versatile, challenging job with lots of responsibility at the heart of our operations;
• A pleasant work environment in which we are passionately committed to our customers every day, and in which entrepreneurship is at the heart of our business.
• Be part of a passionate team of leaders who have a great impact on operations, employees' lives, and customers' success;
• lots of room for initiatives and ideas. Apply your strong sense of entrepreneurship in coordinating daily operations, developing your teams, and continuously improving approach and results;
• diverse growth and learning opportunities in a large and intensively growing international organization;
• an attractive salary package, in line with your experience level.