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Contract & Vendor Manager | Global Vendor Management department
Your new job and office
Ensure that our IT Partners deliver optimal performance for our core store IT infrastructure within the EU.
As our Contract & Vendor Manager for EU Store Infrastructure Partners, you manage a portfolio of IT partners active within are physical Store and Supply Chain domain. You ensure that all our partners’ services are purposeful, cost effective, and tailored to the ever changing needs of our IT and the business. You will do this for our key partners who are active across all our brands within Europe. In more detail: you direct, support, and build relationships with the IT partners and ensure that they fulfill their contractual agreements, to support our brands in reaching their goals. At the same time, you will play an integral part in enabling our digital customer experience, such as implementation of Electronic Shelf Labels, Digital Screen technologies and improved Self-Check-Out systems. .
As Contract & Vendor Manager for EU Store Infrastructure Partners, you will make an impact at Ahold Delhaize by:

• Working with our brands to build a clear partner strategy to optimize performance for our brands.
• Driving governance structures on operational, tactical, and strategic levels.
• Acting as a point of contact between our brands and partners about any issues.
• Supporting the partner account management and delivery teams by setting preconditions that enable the delivery of contracted services.
• Reviewing and coordinating the content of service schedules, ensuring to reflect changes, following your governance framework.

Your new office
As Contract & Vendor Manager for our EU Infrastructure Partners, you will be working at Ahold Delhaize. Approximately 370,000 employees worldwide serve over 50 million .customers a week. On a somewhat smaller scale, you will be working with 1,500 colleagues in Zaandam, the Netherlands. Occasionally, you visit our other offices in the region. For example, our offices in Brussels, as business requires. By working together to improve every day and through innovation, we reinforce our role as a leader in retail and e commerce. This is also how we build on trusted local brands. Strong brands that offer a great deal of knowledge, experience, and impact.


You will find your new workplace at our bustling head office, next to Zaandam train station. More specifically, on the 6th floor of the Global Support Office (GSO) in the IT Sourcing and Contract & Vendor Management department. However, since COVID 19, we also work from home.
Everything you do with your colleagues is directly visible in our stores and for people at home. Curious who you will be working with? The IT Sourcing and Contract & Vendor Management department consists of one Director and five Vendor Managers, including you and two Global Contract Managers. The other Contract & Vendor Managers have the following focus areas: Application Maintenance & Development, Digital & Online, Infrastructure, and Software & Products. The team takes pride in making significant improvements and establishing itself as a trusted partner at the EU level. There requires very close cooperation among colleagues, and there is a robust facilitating culture towards internal customers.


What do we offer?
Here at Ahold Delhaize, we aim to grow. This is only possible if you grow along with us. That’s why we help you take your career and personal development in the direction you want to go. As we work together to build on our brand as well as your career, you can count on (based on 40 hours per week):

• a gross annual salary of between € 80.000 - € 100.000
• Access to best in class guidance and inspiring training to shape your development and career.
• 20 vacation days, and Personal Budget for you to decide whether to spend it on 12,5 extra vacation days, discounts, or a pay out.
• Flexible working hours.
• A laptop and telephone.
• An excellent pension plan with a personal contribution of 6.2%
• A travel allowance for traveling to and from Zaandam.
• A bonus on top of your salary.
• Attractive discounts on various insurance policies.
• 10% discount on your grocery shopping in our Albert Heijn stores, up to €300 per year.

Requirements
At Ahold Delhaize, you’ll be working for one of the biggest retailers in the world. You are bursting with the ambition to keep up with us. And specifically for this vacancy as a Contract & Vendor Manager for EU Store Infrastructure Partners, you are skilled at communication, collaboration and negotiation, and commercial insights. You supplement these skills with:

• A relevant bachelor’s or master's degree.
• Excellent English and preferably Dutch communication skills (verbal and writing). French is considered a plus.
• Between 5 and 8 years of experience working in a large corporate and global organization in an IT Sourcing or Contract & Vendor Manager role preferably within manufacturing or retail. And experience cooperating with large IT Service Providers such as NCR, TCS and Microsoft.
• Knowledge about core Store IT infrastructure developments such as ESL and POS technologies.
• Extensive knowledge about outsourcing service contracts. Drafting experience is preferred.
• Extensive stakeholder management experience for managing both vendors and internal stakeholders. You can influence stakeholders at all levels of our organization without having formal authority and with the commercial savviness to solve financial topics with our partners.
• A structured approach in handling challenges and escalations. For example, incident management and process optimization.

Dare to care and grow with us?
We look forward to teaming up! Virtually and at your home away from home: our vibrant HQ, right next to Zaandam station.
At Ahold Delhaize and our local brands we define diversity broadly, seeing it as inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more, and we accept all people for who they are.
Want to know more before you hit the Apply button? For questions you can contact Clifford Haakmeester via clifford.haakmeester@ah.nl
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Ahold Delhaize is one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together, we help people eat well, save time and live better – it’s how we make a difference. And we do it because we care: for our customers, our people and the world around us.